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Unable to send with Gmail, error: 'The message could not be sent. A problem has occurred'

Anonymous
2016-01-25T22:24:15+00:00

I've been having issues with WLM since December.  I have a gmail account and run on Windows 8.1.  I've been a part of other threads.  I've tried some of the posted solutions, but have not resolved my issue.

 I can receive emails.  Some messages will send, but not if they have attachments.  

 I don't get an error.  I get a message that says, "The message could not be sent.  A problem has occurred.  Try again. "

[Original title: Windows Live Mail 2012]

Moderator note: Posts from an unrelated thread merged with this one to avoid confusion

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-01-11T21:03:26+00:00

    Split from this thread.

    Could you please conform the above provide details:

    1. Are you accessing your Email account through Windows Live Mail?
    2. Are you facing this issue with a particular Email account?
    3. What type of Email account are you using? Is it Outlook, Yahoo, Gmail, or any other domain account?

    Meanwhile, I suggest you to access you Email account through a web browser and check if you are able to send the Emails.

    1. I prefer to access my emails through Windows Live Mail.  I can receive, but not send.
    2. It is a problem with all email accounts.
    3.  Gmail account.

    (Windows 8.1 user)

    I've been using the mail app while waiting for the Live Mail problem to be resolved, but I much prefer Live Mail for my business.

    2 people found this answer helpful.
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  2. Anonymous
    2016-01-26T00:22:35+00:00

    Hi Denise,

    Thank you for posting your query on Microsoft Community.

    To get better clarity on the issue please answer the question below:

    1. Did you made any recent changes to your PC?
    2. What are the troubleshooting steps that you have tried?
    3. Is the issue specific to the emails with attachment only?

    Please get back to us with the above information so that we can assist you further.

    Thank you.

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  3. Anonymous
    2016-01-25T19:35:48+00:00

    I can't find my original thread.  I have a gmail account on Windows Live Mail 2012 and Windows 8.1.  Here are the issues:

    I can't send emails.  I don't get an error code; just "unable to send."

    I can receive, but WLM is not saving anything beyond about 24 hours.  (Hence, I can't find the right thread.)

    I've done all the fixes I've seen in the community except uninstalling/reinstalling Live Mail.  The comments indicated that it didn't work.

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  4. Anonymous
    2016-01-25T19:06:48+00:00

    Still having this issue.  

    Which issue? You haven't yet told us. This thread concerns a problem with sending messages using an AT&T, yet you say you have a problem with a Gmail account. Every mail server has its idiosyncrasies, so it can't be the same issue.

    Please remove any unsent messages from the outbox (below the account folders in the folder pane), then compose a new test message with a unique subject and send it to yourself (from Gmail to Gmail). Post the error messages in your reply. You can click on an error message to select it, then use right-click to copy it and paste it into the text entry box.

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  5. Anonymous
    2016-01-25T17:32:53+00:00

    Still having this issue.  I've tried every fix that I've seen in the community.  Does anyone have an answer?

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