Hi Graeme,
Thank you for the update on the issue.
If you want to know third party applications which are running then you may try to boot the computer in clean boot state which will help you to find out the application which are running.
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type
’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option
‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the
‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the
‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under **startup tab,**right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.
Step 2: Enable half of the services
a) Follow steps 1a and 1b to start the System Configuration utility.
b) Click the Services tab, and then click to select the Hide all Microsoft services check box.
c) Click to select half of the check boxes in the
Service list.
d) Click OK, and then click
Restart.
Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in theService list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you
have selected all the check boxes.
If only one service is selected in the
Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing
the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in theStartup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until
you have selected all the check boxes.
If only one startup item is selected in the
Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting
the Hide all Microsoft services check box in either step.
Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem
can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.
Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type
’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the
‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click
‘Restart’.
Do keep us updated.
Regards,