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Civilization 4 not loading on Windows 10- how to fix?

Anonymous
2015-08-26T15:04:40+00:00

I'm no tech expert.

I have a disc of Civilization 4 which was working perfectly well on Windows 8 (although with a message saying there are "Known compatibility issues".

Since Windows 10 has arrived I can no longer play Civ 4. When I go to load I get a message telling me to "sign in as administrator".

Elsewhere I have seen to download Patch 3.19. I have done this but am unable to run it (I get a white screen when I hit "install", and a message saying setup.exe isn't working).

I have uninstalled/ reinstalled, restarted to my heart's content.

Any ideas?

And hey, Microsoft- shouldn't you tell people you're going to kill their games when you throw Windows 10 at them?

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2016-02-21T07:57:45+00:00

    What.....    2K couldn't do anything. This is nonsense. I play all of 2 games on my computer and this one doesn't want to play on windows 10. Maybe people need to second guess this upgrade because it's not impressive so far. How hard is it to make a game work on windows 10 that had previously worked for 20 years ???????

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  2. Anonymous
    2015-09-26T10:36:25+00:00

    This has not worked for me. I also have Civ 4 on a disk for which I have paid. I don't propose to go and buy the game again from the website. Your instructions above do not work for installation from the disk, so how about the thinking caps go back on for a bit longer ?

    holding my breath in anticipation of the response.

    Cheers

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  3. Anonymous
    2015-09-26T17:24:03+00:00

    The retail version of Civ 4 uses an unsupported DRM and as such won't work on Win 10 because of that.

    HOWEVER you can contact 2K Support and request a Steam key, as the Steam version doesn't use said DRM.

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  4. Anonymous
    2016-05-07T15:21:20+00:00

    I googled 2k and sent an message on a 2k support page.

    Sending an email would work also, they make sure its forwarded correctly internally.

    8 people found this answer helpful.
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  5. Anonymous
    2015-08-26T19:49:43+00:00

    Hi,

    Thank you for posing in Microsoft Community, we appreciate your interest in Windows 10.

    We apologize for the inconvenience caused to you while installing Civilization 4 game on your device, we will help you to resolve this issue for you.

    I suggest you to install the game file in compatibility mode and check.

    Follow the steps to install in Compatibility mode.

    1. Download the game from the website.
    2. Right click the game installation file and select Properties then tap or click the Compatibility tab.
    3. Place a check in the Run this program in compatibility mode for: box.
    4. Tap or click the drop down box and select a previous operating system, then tap or click OK.
    5. Try installing the game and check.

    Also, try to check whether the game is compatible to Windows 10 on your device:

    Windows Compatibility Center

    For any other gaming issues I suggest you to refer to: For Help with Gaming Issues

    Hope it helps. Keep us posted if you face any issues on Windows in future. We will be glad to help you.

    7 people found this answer helpful.
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