KERNELBASE.dll Application crash

Safe Mode: The affected application still wouldn't open.

Clean Boot: I tried disabling all while hiding Microsoft services, then disabling all wile not disabling Microsoft services. The affected application still wouldn't open. If it wouldn't open when all of them (that I can) are disabled, then I doubt that partially disabling the list wouldn't work.

The services that are still enabled are Group Policy Client, Microsoft Antimalware Service and RPC Endpoint Mapper. Is there a file that I could copy the contents of onto a post that could help solve this issue?

Today I found the same problem when trying to run Corel VideoStudio Pro X6.  The application does not run but shows crash in Event Viewer.

I doubt a corrupt KERNELBASE.dll - In my opinion a more likely cause is Windows Update

.

The date on my current KERNELBASE.dll is  1/22/2016 1:06 AM

EventViewer shows the following:

Faulting application name: vstudio.exe, version: 16.0.0.0, time stamp: 0x51c07e76

Faulting module name: KERNELBASE.dll, version: 6.1.7601.19135, time stamp: 0x56a1c79e

Exception code: 0xc06d007e

Fault offset: 0x0000c52f

Faulting process id: 0x1980

Faulting application start time: 0x01d16ab2071c8b02

Faulting application path: C:\Program Files (x86)\Corel\Corel VideoStudio Ultimate X6\vstudio.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 47508c2d-d6a5-11e5-bb98-005056c00008

Safe Mode: The affected application still wouldn't open.

Clean Boot: I tried disabling all while hiding Microsoft services, then disabling all wile not disabling Microsoft services. The affected application still wouldn't open. If it wouldn't open when all of them (that I can) are disabled, then I doubt that partially disabling the list wouldn't work.

The services that are still enabled are Group Policy Client, Microsoft Antimalware Service and RPC Endpoint Mapper. Is there a file that I could copy the contents of onto a post that could help solve this issue?

Hello,

Thank you for replying back.

Let’s follow below mentioned steps and check if that helps:

Step 1: Boot the computer in Safe Mode and check if the issue persists.

In Windows, we can start the computer in different advanced troubleshooting modes to find and fix problems on the PC. One of such troubleshooting mode is Safe Mode. Here we start Windows with a minimal set of drivers and services. Please refer to the steps given in this article to boot the computer in safe mode:

http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

If the issue does not occur in safe mode, then you may boot the computer back to the normal mode and then perform a clean boot to check if the issue is caused by any software conflicts.

Step 2: Perform a Clean Boot and find out which application/service is causing this issue.

A clean boot helps to eliminate software conflicts and to determine what is causing the problem. To perform a clean boot, please refer to the section “How to perform a clean boot” and follow the instructions for “Windows 7 and Windows Vista” from this link:

https://support.microsoft.com/en-us/kb/929135

You may please note that performing a clean boot does not fix the actual issue. It just helps us in identifying the root cause of the issue.

If the issue does not occur in clean boot, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 7 and Windows Vista” given in the section “How to determine what is causing the problem by performing a clean boot” from the same given link.

**Important:**After you have finished troubleshooting, refer to the section “How to reset the computer to start as usual after clean boot troubleshooting” for “Windows 7 and Windows Vista”, to reset the computer to start as usual from the above link.

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

Hello Mentis,

Thank you for posting your query on Microsoft Community.

KernelBase.dll is an API client DLL to help launch .exe applications. When it is corrupt, you will get missing or not found DLL error when you try to start your programs. The file associated with KernelBase.dll is the DLL kernel32, any damage to any one of them will result in application crashing problems.

Method 1:

Run the System File Checker tool ****

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. When the scan is complete, the System File Checker tool indicates whether integrity violations were found. If integrity violations are found, the System File Checker tool lets you fix the integrity violations

a. Click Start and type cmd in start search.

b. Right click on Command Prompt to select "Run as Administrator".

c. Type: sfc<space>/scannow.

Note: SFC scan may take a while to complete.

Method 2:

If the issue persists you can try reregistering kernelbase.dll and check.

a. Click Start and type cmd in start search. Right click on Command Prompt and select Run as Administrator.

b. Type "regsvr32 KERNELBASE.dll" without the quotes and Press Enter.

c. Restart your computer and check.

Hope this helps.

Please post back with the status of the issue and we will be glad to assist you further.