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Need help with AOL PRIVATE WiFi when installing a new WiFi Router.

Anonymous
2016-02-13T22:11:48+00:00

<Edited title for clarity.  Was "Need help installing a second WiFi Router.">

Received this error message after I installed a Charter Netgear Router -- was using an older model of NetGear I bought at Walmart.  Don't know what this means or how to access the MyBenefits account on AOL.  Help:

The PRIVATE WiFi license you are attempting to use has already been assigned to a device. Visit MyBenefits.aol.com to download a different PRIVATE WiFi license to this device

Windows for home | Previous Windows versions | Internet and connectivity

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  1. LemP 74,930 Reputation points Volunteer Moderator
    2016-02-14T19:37:17+00:00

    AOL "PRIVATE WiFi" is software that is intended to protect you when you connect to public wifi networks.  You apparently can "authorize" your home wifi network so that you can connect to it without problems, but that authorization seems to be tied to the hardware.  Thus, now that you have a new hardware device, you have to re-authorize things.

    What is PRIVATE WiFi™?

    PRIVATE WiFi is a virtual private network (VPN) software that protects your identity and sensitive information by encrypting everything you send and receive over public WiFi networks so that your online activity is invisible to threats. For more information, please visit privatewifi.aol.com.

    If you go to MyBenefits.aol.com you should be able to sign on using your AOL username or AOL email address and your AOL password. 

    I have no idea how to "download a different PRIVATE WiFi license" for your new device.  Perhaps one of the following links will help.  If not, "please visit privatewifi.com/contact and fill out our Contact Form. You will receive a response within 12 hours."  If you don't want to wait that long, try AOL's Chat support here --> https://help.aol.com/contact/

    https://help.aol.com/articles/how-do-i-deactivate-a-license-for-an-aol-plan-benefit

    https://help.aol.com/articles/loading-activating-and-deactivating-private-wifi

    https://help.aol.com/articles/installing-uninstalling-private-wifi

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  1. LemP 74,930 Reputation points Volunteer Moderator
    2016-02-21T20:22:09+00:00

    BJ,

    Have you been able to reach AOL support?  That's where you should find someone who knows how to deal with AOL's proprietary software.

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  2. Anonymous
    2016-02-21T19:53:41+00:00

    You cannot have more than one wireless router installed in your home unless they are connected to separate modem/internet services. 

    The Canadian reply misunderstood my wifi delima.  I had a wifi and had to replace it. That is reason for the term "second router".  I don't know how to unconnect the first router frrom computer (software wise_ and install the second.  AOL will not recognize the second one without the first one being uninstalled.

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  3. Anonymous
    2016-02-14T18:58:29+00:00

    You cannot have more than one wireless router installed in your home unless they are connected to separate modem/internet services.

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  4. Anonymous
    2016-02-14T15:36:00+00:00

    Hello,

    Thank you for visiting Microsoft Community.

    As per the description, I understand that you’re facing issues installing a wireless router. I will certainly help you with the issue.

    I would suggest you to refer to the links mentioned below and check if that helps:

    Set up a wireless router

    Setting up a wireless network

    If the issue still persists, I would suggest you to contact AOL as it’s your ISP and has the setting related to your Wi-Fi.

    Hope this information helps.

    Reply us with the status of the issue.

    Sincerely,

    Ankit Rajput

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