Hi Mosadas,
Thank you for posting your query in Microsoft Community.
I apologize for the inconvenience caused. We are glad to help you.
Please share a few details to narrow down the issue:
- Is the game installed successfully?
- What exactly happens when you start the game?
- Are you playing the game online or offline?
- Do you receive any error message**/**code?
I request you to try installing the game in compatibility mode and check if it helps.
Follow these steps to install the game in compatibility mode:
- Download the game from the manufacturer’s website.
- Right-click on the game setup file and click on ‘properties’.
- Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select ‘Windows 10’ from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists
Hope this information helps. Reply us with the updated status of the issue. We will be happy to assist you further.
Regards,
Jenith