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Windows 8 camera flash not working on Panasonic FZ-G1

Anonymous
2016-02-19T15:16:41+00:00

Hi 

i have a Panasonic Fz-G1 toughbook tablet which i cannot get the flash to work (it does have a built in LED flash) 

i have scrawled through all the MS forums and other tech forums for info or to find this issue but i dont seem to be able to find anything. 

accoridng to MS support there should be an option under the camera app settings to adjust the flash on or off but this definitly isnt there. the other settings that MS list under this option like exposure, resolution etc all work fine. 

if anyone is able to urgently help it would be greatly appreciated. 

Thanks

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-02-27T12:23:16+00:00

    Hello,

    Thank you for the reply.

    I am sorry for late response.

    I appreciate your time.

    I would suggest you to try reinstalling the drivers in compatibility modeand check the issue.

    Refer:

    Make older programs compatible with this version of Windows

    http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

    Please keep us posted.

    Thank you

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  2. Anonymous
    2016-02-22T13:50:09+00:00

    Hey 

    as i mentioned in my first post i have already downloaded the drivers and it didn't make a difference. 

    the camera itself is working ok but the setting to change the flash isnt there. at the moment the flash isnt working at all. 

    any help appreciated. 

    thanks

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  3. Anonymous
    2016-02-20T11:31:57+00:00

    Hello,

    Thank you for your response.

    I appreciate your time.

    I would suggest you to update chipset drivers from the computer manufacturer's websiteand check.

    Refer:

    Download and install drivers

    http://windows.microsoft.com/en-us/windows-8/all-drivers

    Please keep us updated.

    Thank you

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  4. Anonymous
    2016-02-20T09:41:54+00:00

    Hey 

    Thanks for your response however these were the MS articles I was referring too as not being of any help. The issue is that it doesn't give any option around the flash at all. The other settings in those articles like exposure and resolution are there but but nothing to do with the flash. It's not just one device it's around 50 so a defective camera is not the issue. The relevant drivers all seem to be installed and the only thing close I can find is a similair issue on the Ms forums with Aser machines. 

    any further help would be greatly appreciated as im at a dead end with the troubleshooting. 

    Thanks

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  5. Anonymous
    2016-02-20T07:40:12+00:00

    Hello,

    Thank you for posting your question on Microsoft community.

    I appreciate you for providing details about the issue.

    This issue may occur due to incorrect or corrupt camera or its app settings.

    I would suggest you to run hardware and devices troubleshooter and check. Please follow these steps:

    a. Press Windows + C keys and click search.

    b. Type troubleshooting in search box and click on it in search results.

    c. Click "View all" and then click "Hardware and Devices".

    d. Click "Next" and follow on-screen instructions.

    Please also try changing camera flash settings using steps provided in the following articleand check the issue.

    Refer:

    Camera app and webcams help

    http://windows.microsoft.com/en-us/windows-8/camera-app-faq#change-settings

    I hope this information helps.

    Please do let us know if you need any further assistance.

    Thank you

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