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Apple Software Update Pop-Up

Anonymous
2016-03-22T20:03:03+00:00

I bought my computer, running Windows 7 x64 Home Premium, from a computer store.

1. Even though there is no Apple-related software installed, an Apple Software Update pop-up just appeared.

  1. Should I click 'Quit' or should I change the update preferences to 'Never' first and then click 'Quit?'
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  1. Don Varnau 19,780 Reputation points Volunteer Moderator
    2016-03-25T10:22:05+00:00

    1.  Even though there is no Apple-related software installed, an Apple Software Update pop-up just appeared.

    I clicked 'Edit-Preferences' and it shows the update reminder default as 'Weekly' so clicking 'Quit' does not stop the pop-up from re-appearing.

    2. However, changing the update reminder to 'Never' means that I have to 'allow' the program to make changes-Will accepting the changes install another Apple component?

    Should I click 'Quit' or should I change the update preferences to 'Never' first and then click 'Quit?'

    1. Are you sure that Quicktime isn't installed?
    2. If you want to change that setting you will have to allow the program

       to make the change. This will not install additional software.

    Don

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  1. LemP 74,930 Reputation points Volunteer Moderator
    2016-05-31T18:47:34+00:00

    My guess is that at one time you installed some Apple software -- perhaps QuickTime -- and then uninstalled it but didn't install the updater, which is a separate application.

    Go to Control Panel > Programs and Features, click on "Publisher" in the header row to sort the entries, and then uninstall all the Apple software.  You have at least one Apple application -- Apple Software Update. 

    If you do not have this entry, then what you are seeing is malware masquerading as Apple Software Update (but I haven't heard of this before).  In this case, you should scan your computer with ESET Online Scanner and the free version of MalwareBytes AntiMalware.

    Although there's no good reason to keep the Apple Software Updater if you don't have any other Apple Software, if you wanted to do so, the next time it starts up click Edit, then click Preferences, then select "Never" on the update schedule, and click OK.

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  2. LemP 74,930 Reputation points Volunteer Moderator
    2016-05-31T13:39:38+00:00

    If you have no Apple devices, go to Control Panel > Programs and Features and uninstall all Apple software:

    Does the pop-up you're seeing look like the screenshot in my May 23 post?

    Are you saying that there is nothing in the top portion (that is, where the iTunes update is shown in the screenshot)?

    Where do you see "download" ("whether or not I should click on download")?  The real Apple Software Update window has an "Install" button that should be inactive if there is nothing checked in the upper portion of the window).

    Perhaps the next time this appears, you should take a screenshot and post it (use "Snipping Tool").  You also can look in Task Manager when the pop-up appears.  You should see a process named SoftwareUpdate.exe

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  3. LemP 74,930 Reputation points Volunteer Moderator
    2016-05-23T18:19:56+00:00

    Apple Software Update -- if that's what you're referring to -- always tells you what new software is available, like this:

    Do you need it?

    If you have an Apple mobile device (iPhone, iPad, iPod), you probably want some version of iTunes to synchronize your device with your computer.  If you want to know whether you ought to update to the latest version of whatever Apple is offering, just use your favorite search engine.  It's usually prudent to wait at least a week or two after Apple releases an update ... so that others can find out what's wrong with it before you do.

    Is it "safe"?  Yes, at least in the sense that it's not malware.  Unknown, in the sense that some Apple software updates have in the past caused undesirable behavior for some -- but far from all -- Apple device users.

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