Built-in camera image is blurry/foggy

Hi,

Thank you for contacting Microsoft Community.

I understand that you are facing the issue on in-built camera.

I will certainly help you with this.

If you want to use compact camera, so you can disable the in-built camera.

I would suggest you to go through the below methods:

Method 1: Try to run the Hardware and Devices troubleshooter:

a. Press Windows key+X.

b. Click on Control Panel.

c. Click on Troubleshooting.

d. On the left pane, click on view all.

e. From the list, double click on Hardware and Devices.

f. Run the troubleshooter.

Method 2: I suggest you too try the below and check if it helps.

1. Press Windows key + X and select Device Manager.

2. In Device Manager, expand Imaging Devices and right click on the driver.

3. Click on Properties, click on Driver tab, click on Update Driver.

Method 3: Install all available Windows Updates, including Optional Updates; this might fix the issue. Refer to the following steps.

1. Press Windows key + X. Select Control Panel.

2. Click on Windows Update.

3. Click Check for Updates. After the scan is complete, click Review optional updates.

4. Click the check box next to the updates, then click Install updates.

5. If prompted, review the license agreement, then click I Accept.

6. Follow the onscreen instructions to download and install the updates.

7. If prompted, reboot your computer.

Also refer the link below:

How to customize camera options with a Windows Store device app

https://msdn.microsoft.com/en-us/library/windows/hardware/dn394065%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

Camera app and webcams help

http://windows.microsoft.com/en-GB/windows-8/camera-app-faq

I hope this helps. Please let us know the results. Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.

Hi,

Thank you for writing us back.

Whenever you perform clean boot it never going to remove any data files or system files. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. Clean boot is a diagnostic process to check if any third party services or startup is conflicting with Windows services.

Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

Hi Shubham, I appreciate your helping me, ok everything went smooth until, I got to method 2, when I went to device manager, and tried to find "expand imaging device" I couldn't anything that said that, it just said "imaging device" no expand, then I thought,  maybe I'm suppose to expand it, if so, I don't know how to expand it,

How do I expand imaging device, or find the word imaging device(if there is one)?

I clicked on just "imaging device" right clicked as you said, and clicked on properties, what method 2 said wasn't there, a box came on screen that said at the top

Imaging Device Properties,  under that there was only 1, category it said, General,

Under General, in that box, the only thing listed was 1 thing it said general imaging device, that's was all, there was nothing that said Driver tabs, or no driver tabs, just nothing, only what I told you, I guess I am stuck here until I hear from you again, and again, I really appreciate your help, big time, i'll wait for your reply, I was also wondering would the compact cam I purchased, would it work if I pluged it in the ubs outlet even though I have a built in camera, just wondering, I still really need to fix my cam,

Also in the 1st method, when I scanned it(it didn't say scan, it said next, I clicked on that and assume it was scanning) when it was done I click on something that said view detailed information, said

Potential issues that were checked an then said,windows update configure, to never install drivers under that said, issue not present. that might not hve nothing to do with it, but I just thought I would let you know in case it was important

Thank you Shubham

Kodeek

Hi, Thank you for helping me with this issue, I have one question, then I am going to put these instructions in a folder for another time, will a clean boot delete any of my files I have on my computer?, in the meantime I hooked up a compact cam to my computer

Thanks again

Hi,

Thank you for writing us back.

I’m sorry for the inconvenience.

As per the description, you are unable to check for the driver in imaging device, in this case you may need to contact the manufacturer of the computer as this is the issue with the driver which is actually taken care by the device manufacturer, but before that I would suggest you to go through the below methods:

Method 1: Try to perform clean boot:

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

How to perform a clean boot in Windows 

http://support.microsoft.com/kb/929135

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Method 2: Try to update the graphics card and check if it helps.

a) Press Windows+X key and click on Device Manager.

b) Expand ‘Display Adapter’.

c) Locate the display driver.

d) Right-click on the display card listed and click on ‘Update Driver Software’

Method 3: Try to check if the screen resolution is maximum.

Follow these steps to do so.

a. Right click on Desktop and select Screen Resolution.

b. Check if screen resolution is maximum.

I hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.