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Network Controller Driver Missing after Windows 7 Home Premium upgrade

Anonymous
2016-03-17T16:06:45+00:00

I recently installed Windows 7 Home Premium SP1 on my HP G71-340US notebook.  The install went smoothly except that when the computer started up I found that the PC could not find any wi-fi connections.  After further investigation, I found that the Network Controller did not have a driver installed.  I downloaded the latest network adapter driver software on HP's web site (via ethernet cable) and ran the driver program.  The Realtek PCIe Family Controller driver updated but the Network Controller driver did not.  As a result, I still have not been able to connect to any wi-fi networks.  The network adapter information is listed below for reference.  Your assistance would be greatly appreciated in resolving this issue.  Thanks.

Realtek PCIe Family Controller

PCI\VEN_10EC&DEV_8136&SUBSYS_306B103C&REV_02

PCI\VEN_10EC&DEV_8136&SUBSYS_306B103C

PCI\VEN_10EC&DEV_8136&CC_020000

PCI\VEN_10EC&DEV_8136&CC_0200

Network Controller (\Device\NTPNP_PCI0019)

PCI\VEN_8086&DEV_0084&SUBSYS_13158086&REV_00

PCI\VEN_8086&DEV_0084&SUBSYS_13158086

PCI\VEN_8086&DEV_0084&CC_028000

PCI\VEN_8086&DEV_0084&CC_0280

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-03-18T07:19:43+00:00

    You almost have it.

    With the information from Device Manager you can determine the VENdor and DEVice information:

    Network Controller (\Device\NTPNP_PCI0019)

    PCI*VEN_8086*&DEV_0084&SUBSYS_13158086&REV_00

    PCI\VEN_8086&DEV_0084&SUBSYS_13158086

    PCI\VEN_8086&DEV_0084&CC_028000

    PCI\VEN_8086&DEV_0084&CC_0280

    If you were to hop out to:

    http://pcidatabase.com/

    and from what you see in Device Manager enter your VENdor and DEVice information from the network Controller, then click Search:

    You can see that that device is most likely an Intel wireless device:

    This jives with what HP says about your system:

    So your wireless component is an Intel part and Intel has a drivers download page that has a driver update utility you can download (perhaps to your desktop) and let it analyze your system and see if it suggests a driver for you:

    http://www.intel.com/content/www/us/en/support/detect.html

    It is generally not a good idea to use Windows Update for any hardware device drivers (video, audio, network) because Microsoft does not know what the best drivers are for your system.  Always get hardware device drivers from the manufacturers WWW site if possible (if you want your system to work properly).

    If you ever see any hardware driver updates offered by Windows update I would decline them, then hide them so you don't accidentally install the wrong drivers.

    Here you can see where I have chosen not to install and then hidden Windows Updates for an NVIDIA video card since I know they are probably not right and I know I should only get NVIDIA drivers right from the NVIDIA WWW site.

    Here you can see the updates that were offered but I did not install them and hid them do I don't see them again:

    20+ people found this answer helpful.
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  1. Anonymous
    2017-11-25T16:31:39+00:00

    \Device\NTPNP_PCI0019

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  2. Anonymous
    2016-03-18T17:03:05+00:00

    Fantastic answer ElderN!  You were 100% correct.  The laptop needed the Intel wireless driver installed.  My HP laptop now has wireless connectivity and I'm back in business.  Thanks for the detailed response.  I really appreciate it!

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  4. Anonymous
    2016-03-18T06:40:24+00:00

    Hello,

    Thank you for visiting Microsoft Community.

    As per the description, I understand that you’re facing issues with your PC as it doesn’t find any Wi-Fi connections. I will certainly help you with the issue.

    I would suggest you to refer to the suggestion by Kevin Hau replied on April 24, 2010 from the link mentioned below:

    http://answers.microsoft.com/en-us/windows/forum/windows\_7-networking/windows-7-wireless-connection-problem-no-wireless/43f61a9c-069b-49ab-9f5b-f52ec2b1ef7e

    Hope this information helps.


    Reply with the status of the issue

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