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Computer came with 2 HDMI ports, but only one works.

Anonymous
2015-05-10T09:26:48+00:00

I got a new PC from CCLonline at the end of December, it was an Elite Eagle but they seem to have updated the product since then so the webpage may not be entirely accurate.

It came with 2 sections of video ports, so has 2 HDMI, VGA, and DVI ports, positioned in sets. One set of these works, but the other appears to be disabled, and don't work even if I only plug my monitor into that one HDMI port.

I would like to know how to activate these extra ports as I'd like to use 2 HDMI ports for monitors, and there's no point buying a splitter if I have the ports there.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-05-11T07:25:20+00:00

    Hi Hozzer,

    Welcome to the Microsoft community.

    This issue might have occurred due to corrupted display adapter drivers or HDMI port may not be recognized. I would suggest you to run hardware and device trouble shooter and check if it helps.

    • What is the status for HDMI port in device manager properties?

    To check:

    1. Press windows key + R key
    2. Type devmgmt.msc
    3. Now under display adapters, right click on the HDMI port option and select properties and check the device status

    I would suggest you to run the Hardware and Devices troubleshooter and check if there is any hardware issue.

    a) Press Windows key + W on your keyboard.

    b) Type Troubleshooting and click Troubleshooting.

    c) Click on View All.

    d) Click on Hardware and Devices Troubleshooter.

    e) Click on Next button to run the troubleshooter.

    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

    30+ people found this answer helpful.
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  1. Anonymous
    2016-03-25T20:10:51+00:00

    This didn't quite help me. I have the same problem but windows 10. Can't find any HDMI ports to select

    40+ people found this answer helpful.
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  2. Anonymous
    2016-10-08T19:40:35+00:00

    I have the same problem and also cant find any HDMI ports to select

    10+ people found this answer helpful.
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  3. Anonymous
    2017-05-21T19:09:42+00:00

    I have done the troubleshooting, checked the display adapters twice. Went to settings troubleshooted twice. I have windows 10 and this is my PC Cyperpower RX480. One HDMI port is connected to the graphics card, the one I'm currently using while the other is on the motherboard, unused. What is it for? Does it need anything attached for it to display a second screen? Thanks.

    7 people found this answer helpful.
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  4. Anonymous
    2017-05-21T19:42:00+00:00

    Hi,

    For clarification, we'd like to know if you're trying to have a dual monitor set-up. As for your question, the one on the motherboard is an on-board graphics adapter. It is built-in and you can use it in case you don't have dedicated graphics card.

    Get back to us if you need further assistance.

    6 people found this answer helpful.
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