minecraft story mode crashes

Question

minecraft story mode crashes

Anonymous

I bought minecraft story mode episode 1 on the windows store. It installed fine but when ever I start a new game or try to change it to full screen mode the game freezes and the crashes with no warning message. I have uninstalled it and reinstalled and restarted my computer. I have check to see in my computer can run and it should be about to . So now I don't know what is making the game crash and I am hoping some out there can help me.

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Answer 1

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

Have updated all the Display Driver?
Have installed all the pending Updates?

If you have not updated the Display driver then I suggest you to update the Display driver and check if it helps.

Refer the link below to update the driver.

How to: Install and Update drivers in Windows 10

http://answers.microsoft.com/en-us/insider/wiki/insider\_wintp-insider\_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

If the issue persist then I suggest you to install the game in compatibility mode and check if it helps.

Follow the steps below on how to install Game in compatibility mode:

1. Download the Game from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the Game install and then check the functionality.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

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minecraft story mode crashes

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