Able to PAIR to bluetooth speaker but Unable to CONNECT through operation window

Hi Jim,

Thank you for keeping us updated on the issue and I really appreciate the effort made by you in order to fix the issue.

Your response will sure help others in this community facing similar issues.

Please feel free to reply in case you face any other issues with Windows in future.

Thanks for the reply.

I have tried all the options above; but no luck.

I think bluetooth on my laptop sucks. I was thinking of buying bluetooth mouse; but due to this issue I am thinking whether to buy it or not.

Hi Abhijeet,

Thank you for the update.

I would suggest you to place the computer in clean boot state and check the status.

To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

**How to perform a clean boot in Windows**        

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Also, refer to the thread link below:

Cant reconnect bluetooth speakers

Hope this helps.

Thanks for your reply.

I have tried all 3 methods you mentioned above. But no luck.

I tried troubleshooter to check the issue and it found below issues (attached in image)

Please suggest how I can fix this.

Thanks,

Abhijeet

Hi,

Thank you for contacting Microsoft community.

As you have stated that you are trying to connect a Bluetooth speaker on your computer. As per the description you are able to pair the device but not able to connect the Bluetooth speaker.

I would like to ask few questions about your issue.

1. Are you able to connect with other Bluetooth device to your computer?
2. Are you receiving any error code while the connecting the device?

I would like to suggest few troubleshooting step:

Method 1: Enable Bluetooth devices.

 Step 1: Please follow the link mention below for ‘windows is not finding the Bluetooth or other wireless device’.

http://windows.microsoft.com/en-GB/windows-8/why-isnt-windows-finding-device

Step 2: Manually allowing service to interact with desktop.

1. Press Windows Key + R.(it will open RUN box)
2. Type services.msc and enter.
3. Search for Bluetooth support service.
4. Right click Bluetooth support service and open properties.
5. In General Tab change the startup type Manual to Automatic.
6. Go to Log on tab and select Local System Account.( check mark the allow service to interact with desktop)
7. Restart the computer.

Method 3: Hardware Troubleshooting

1. Press Windows + X.
2. Tap or Click on Device Manager.
3. Select Bluetooth driver.
4. Uninstall Bluetooth driver
5. Restart the computer.

Download the driver from the manufacture websites given below and install it.

http://support.lenovo.com/in/en/products/laptops-and-netbooks/ideapad-z-series-laptops/ideapad-z500-notebook?beta=false

Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.