Where can I find the Wireless Comfort Desktop 5050 User Guide?

Essentially all of the responses you will receive here in the Microsoft Community do NOT come from Microsoft.  People who are identified as a "Microsoft Support Engineer" are employed by a third-party company that contracts with Microsoft to supply support services.  The rest of us are just users of Microsoft products who volunteer to help others.

As near as I have ever been able to determine, Microsoft does not provide user manuals for its keyboards.  Sometimes -- rarely, in my experience -- you'll be able to find a one-page pictogram that may describe what some of the features are.

Once you install the software for the product (Mouse and Keyboard Center 2.7 --> https://www.microsoft.com/hardware/en-us/d/wireless-comfort-desktop-5050), you should be able to access a help file that may answer your questions.

These "how-to" links may possibly help --> https://www.microsoft.com/hardware/en-us/support/how-to

Otherwise, if you have a specific question, ask it.  There may well be someone in the Community who has one of these devices -- or one similar to it -- who knows the answer.

You could try the Microsoft Hardware Support telephone number 800-642-7676  (which, of course, is toll-free only if calling from the U.S.), but the most you should expect from this is an answer to a specific question about the product and not a User Manual.

Hi,

There do not exist a "MANUAL SECTION" in this Product Guide at all.

This product guide is a long list of warnings against all kind of trouble in 15 languages.

Look here under for the headers of this guide: No Manual Section

So my question stays: Where do I find a User Guide/Manual?

Product Guide 

Important Safety Information

Battery-Powered Devices  

Wireless Devices 

Game Controllers, Keyboards, and Mouse Devices 

Photosensitive Seizures 

All Devices 

Laser and LED Specifications 

Regulatory Information 

Statement of Compliance with EU Directives 

Category II Equipment 

Radio and TV Interference Regulations 

Disposal of Waste Batteries and Electrical & Electronic Equipment.

Hi,

Thank you for the update.

The link that you have provided has the product guide PDF file that you can download for reference. Please look for the manual section.

Do feel free to write to us in case you have any issues/concerns while working on your computer, we'll be happy to assist you.

It seems to be 1 April but .........

The manufacturer of the Wireless Comfort Desktop 5050 is MICROSOFT.

https://www.microsoft.com/hardware/en-us/d/wireless-comfort-desktop-5050

It would be fine as an foreign Microsoft Engineer can find for me the User Guide (and NOT a product guide!!!) because a Dutch Microsoft Engineer was not able to find it.

Regards,

MW

Hello,

Thank you for visiting Microsoft Community.

As per the description, you want to know where to find the Wireless Comfort Desktop 5050 user guide on the system.

I certainly understand your concern and really appreciate all your efforts in trying to fix this issue.

In order to understand the issue more clearly, I would request you to kindly provide me with the following information.

1. Who is the manufacturer for Wireless Comfort Desktop 5050?

I would like to provide you with the information that you need to contact the system manufacturer regarding this concern.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.