M535 Logitech Bluetooth Mouse works for a few minutes then stops working on

Hello Richard,

Thank you for keeping us posted.

Glad to know you were able to fix the issue.

I appreciate your efforts towards resolving the issue.

Please feel free to reply, in case you face any other issues with Windows in future.

We will be glad to assist you.

Thank you.

Hello Richard,

Thank you for visiting Microsoft Community.

As I have understood, you are experiencing issue with M535 Logitech Bluetooth mouse works for a few minutes and then it stops working on the system.

I certainly understand your concern and appreciate all your efforts in trying to fix this issue.

In order to understand the issue more clearly, I would request you to kindly provide me with the following information.

1. Did you make any specific changes recently on the system?
2. Are you getting any error message? If yes, what is the exact error message along with the error code?
3. Have you tried to pair up any other Bluetooth mouse with your system and checked if it is working?

There might be a possibility that this issue might have occurred due to various reasons. For example

1. Incorrect Bluetooth settings.
2. Some third party program or application conflict.
3. The Bluetooth drivers might have gone corrupt.

I would suggest you to try the following methods and check if it works.

Method 1:

To diagnose the problem whether any third party program or application is causing the conflict, I would suggest you to try “clean boot” and check if it helps.

Placing your system in “Clean Boot” state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a “clean boot” in Windows, please follow the steps in the link provided below.

http://support.microsoft.com/kb/929135/en-us

**Important:**Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot. 

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting. 

If the issue persists, follow method 2

Method 2:

To diagnose the problem with the hardware, we need to run the hardware troubleshooter and check.

Open the Hardware and Devices troubleshooter.

**Note:**If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

http://windows.microsoft.com/en-IN/windows7/Open-the-Hardware-and-Devices-troubleshooter

If the issue persists, follow method 3

Method 3:

Please refer to the articles given below and check if it helps.

Troubleshoot problems with Bluetooth enabled devices

http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-problems-with-Bluetooth-enabled-devices

Setup a Bluetooth enabled device

http://windows.microsoft.com/en-us/windows-vista/Set-up-a-Bluetooth-enabled-device

Change settings for a Bluetooth enabled device

http://windows.microsoft.com/en-us/windows/change-bluetooth-device-settings#1TC=windows-7

All the above articles holds good for Windows 7 as well.

You may also try disabling antivirus and check if that helps. To do so, please refer to the article given below.

Disable antivirus software

http://windows.microsoft.com/en-us/windows/disable-antivirus-software#1TC=windows-7

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.