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Yesterday arrived my Microsoft Sculpt Ergonomic Desktop I ordered from Amazon.
After unboxing and installing it i found that keyboard is not connecting with my computer. Transmitter installs correctly and mouse is working well, but keyboard is not working at all. I tried to connect it in the different USB ports, every time is the same. Windows device manager shows that device is properly installed and working.
And of course i removed tapes from the batteries ;) And tried with another batteries.
I tried to troubleshoot, install and reinstall every possible way but it just won`t work. If you take a look at this link you see that there are other people with this problem: http://answers.microsoft.com/en-us/windows/forum/windows\_7-hardware/microsoft-scuplt-wireless-keyboard-does-not-work/3a523626-0bce-4f57-be51-6af4e4089beb?msgId=6ef98032-b87e-4ed5-b3ee-238dd9ac1c0e
I tried every solution offered by microsoft over there but still no luck.
My computer specs: Samsung ATIV Book 8 laptop, Windows 8 64-bit operating system.
Any ideas how to get this thing to work?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My keyboard stopped working after a wipe over to clean it.
After much troubleshooting and little progress I discovered a number of the top row function keys had become stuck down under the keyboard case. A little jiggle to free them up and it was working again.
I found this very useful.
A week ago I began experiencing trouble while using an Excel spreadsheet. It began to flick uncontrollably. Then I encountered the same problem with Word. Finally I discovered that I was unable to capitalise "c".
After reading this post I checked and found two keys in the top row stuck: the loud volume key and calculation key. They were both last pressed while I was working on my spreadsheet.
Presuming that the keyboard had been continuously transmitting for several days, I replaced the batteries and hey presto: it is fully functional!
Thank You!!! You just saved me from replacing my keyboard. I like this keyboard and was upset about the malfunction. My Scroll Lock button was stuck.
Hi Soldier,
Method 1: Download the latest software from here:
http://www.microsoft.com/hardware/en-us/d/sculpt-ergonomic-desktop
**Method 2:**I would have you contact Microsoft hardware support if the issue persists-
Contact us
http://www.microsoft.com/hardware/en-us/support/contact-us
Do let us know if you need further assistance. We will be happy to help.
Ugh... I can't believe that was the problem! This worked for me.
