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M-track plus not recognized by computer

Anonymous
2016-05-01T19:19:29+00:00

My m-audio m-track plus audio interface worked before before up until today. All the latest drivers are installed but when i plug in my interface it does not come up on the computer. The interface comes on and is receiving power. If i touch my mic the green bars are active, so the interface is working. However in the 'sound' settings in control panel it does not appear, even if i select display disconnected or disabled devices.. when i open M audio m track plus in control panel, it says hardware not connected.. Can anyone help me?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-05-02T04:20:36+00:00

    Hello,

    Thank you for posting your question on Microsoft community.

    We need some more information about the issue so that we can help you better.

    What is the make and model of your computer?

    I appreciate you for providing details about the issue.

    This issue may occur due to corrupt device drivers or incorrect device settings.

    I would suggest you to try following methods and check if it helps.

    Method 1:

    Run hardware and devices troubleshooter and check. Please follow these steps:

    a. Press Windows + W keys, type troubleshooting in search box and press Enter.

    b. Click "View all" and then click "Hardware and Devices".

    c. Click "Next" and follow on-screen instructions.

    If it does not help, use method 2.

    Method 2:

    Re-install M-track plus driver in compatibility mode and check.

    You may download M-track plus driver from this link:

    http://www.m-audio.com/support/download/drivers/m-track-1.0.6

    To install the driver in compatibility mode, follow these steps:

    a. Right click the driver file and click properties.

    b. Click compatibility tab.

    c. Click to check "Run this program in compatibility mode for" box and select Windows 7.

    d. Click apply and ok.

    Now, install the driver.

    I hope this information helps.

    Please do let us know if you need any further assistance.

    Thank you

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