Hi,
Results verified by WinDBG, DumpCHK, and BlueScreenView.
BugCheck C4, {91, 0, fffffa80069bc5c0, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4874 )
ntkrnlmp.exe is a Windows component which means something else drove it into Fault.
BiosReleaseDate = 09/01/2011 <- BIOS is very current however there may be updates to it,
the low level chipset drivers, and the major on-board and separate device drivers.
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = Z68X-UD3H-B3
BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct = Z68X-UD3H-B3
BaseBoardVersion = x.x
1. Use the suggestions in the previous post to update the network drivers and check the
antivirus program.
2. Check Gigabyte for updates to the BIOS, low level chipset drivers, and the major on-board
device drivers. Also update the major separate device drivers - run DriverView - set VIEW to
Hide Microsoft drivers - update those without Dump in their name.
Gigabyte Support
http://www.gigabyte.com/support-downloads/technical-support.aspx
Gigabyte Downloads
http://www.gigabyte.com/support-downloads/download-center.aspx
3. Run the memory test - keep in mind that memory tests do not detect all errors such as
the tiny speed differences between modules that appear to be identical. So it may be
necessary to swap the modules in and out in different combinations and patterns (see
methods at the end of this troubleshooter).
4. Use the other methods as needed in the troubleshooter below.
References to Vista also apply to Windows 7.
This is my generic how to for proper driver updates : (Check for BIOS and driver updates.)
This utility makes it easy to see which versions are loaded :
DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.
Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html
If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
go look for new ones manually if you wish.
Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/
How To Disable Automatic Driver Installation In Windows 7 / Vista
Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/
==================================================================
Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
See this thread for information on using BlueScreenView, MyEventViewer, and other methods to
troubleshoot BlueScreens - top 3 replies (+1 other).
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990===============================================================
Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm
MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my\_event\_viewer.html
Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or
PAGE_FAULT_IN_NONPAGED_AREA and similar messages.
As examples :
BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002
or in this format :
Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000
This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html
Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.
You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
You can try a System Restore back to a point before the problem started if there is one.
How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html
Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN
Enter this at the prompt - sfc /scannow
How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228
The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).
Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html
Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/
How To Disable Automatic Driver Installation In Windows 7 / Vista
Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/
How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233
Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm
Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692
Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033
In some cases this might be required.
StartUp Repair from Recovery Options or Windows 7 disk
How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html
==================================================================
Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.
To test RAM check here - let it run 4+ hours or so. <-- best methodwww.memtest.org
For the Vista/Windows 7 Memory Diagnostic Tool
Start - type in Search box -> Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions
Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html
Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.