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Touch no longer working on Cintiq Companion

Anonymous
2013-10-18T21:47:40+00:00

Hi All- This is a weird one: I tried installing 8.1 on my Cintiq Companion, and now touch won't work except in the BIOS, specific Wacom gestures as supported by their own driver, or in safe mode. Note that this first occured when I installed 8.1, but has continued even after restoring to factory Windows 8 (twice), old drivers, new drivers, etc. Wacom's trying to figure it out too, but I wonder if this rings any bells over here. I've tried disabling my startup apps and stopping non-windows processes. No luck so far.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-11-05T23:38:05+00:00

    Hi There-

    This ended up being an issue with Secure Boot, of all things. When updating to 8.1, the Bios settings got adjusted somehow, and I had to go in and turn off Secure Boot, so that the touch driver could load correctly (also, I had to run a special .Bat file from the hardware manufacturer as an admin after doing this, so I don't know what hope there is for others to solve the issue short of contacting Wacom).

    Thanks for the ideas!

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  1. Anonymous
    2016-05-06T06:12:37+00:00

    Yes everything you described is exactly my situation-- the software no longer recognizes th actual tablet unless I restore a settings back up. I have contacted support and I am hoping it gets fixed promptly. I've only had this for about 8 months!

    But thank you for your insight! It seems we have identical problems. How long did the entire return and arrival of new product take?

    3 people found this answer helpful.
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  2. Anonymous
    2014-12-12T05:39:52+00:00

    could you teach me how you fixed this?

    my touch just suddenly stopped being detected by my cintiq companion

    a reboot would usually fix it but it hasn't worked anymore

    the pen works completely fine though it just won't detect my fingers.

    i've reinstalled and completely reinstalled all the drivers but nothins would show up on the touch version or settings.

    your reply would be most appreciated. thank you

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  3. Anonymous
    2013-11-29T07:19:02+00:00

    Hi Jonathan,

    Thank you for sharing the information. If you have any further issues on the computer, please post your question regarding Windows and we will be happy to help you.

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  4. Anonymous
    2013-11-03T10:12:47+00:00

    Hi Jonathan,

    Did you try to install the drivers for Touch manually from the manufacturer’s website?

    This issue might have occurred if the drivers installed on the computer are corrupted.

    Method 1:

    First, I would suggest you to follow these steps and run the Hardware and devices troubleshooter:

    a. Press Windows key + W to search Settings.

    b. Type “Troubleshoot” without quotes and click on Troubleshooting in the **** results displayed on the left side of the screen.

    c. In the new window, click Hardware and Sound.

    d. In the list of options, click on Hardware and Devices.

    e. Click Next and follow the on-screen instructions.

    Method 2:

    I would suggest you to uninstall the Touch drivers and then check if it helps. To uninstall the drivers for the devices, follow these steps:

    a. Drag the mouse to bottom left corner and right-click on the Start icon.

    b. Select Device manager.

    c. Right-click on the device **** driver and click Uninstall.

    Hope it helps. If you need further assistance, we’re here to assist.

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