Windows 10 Pro [Black OPS II Crash]

Question

Windows 10 Pro [Black OPS II Crash]

Anonymous

Hello,

I have an issue with Call of Duty: Black OPS II,

Pretty sure some of you will guide me to install VC++ 2010,2012 repair and re-install stuff or guide to steam support but this issue is not a game related issue nor steam, it is windows.

this is a crash report collected also I have Windows Updated to the latest version,

your kind help,

Thanks in advance

Version=1

EventType=APPCRASH

EventTime=131085975283844692

ReportType=2

Consent=1

UploadTime=131085975284441841

ReportIdentifier=3d7a20a8-21f3-11e6-9cc1-10c37b6cc0ae

IntegratorReportIdentifier=ec137f81-d694-4633-9e27-f559bf7ed6c6

WOW64=1

NsAppName=t6mp.exe

Response.BucketId=92101551b4e2e0fb5c7a04682819961c

Response.BucketTable=1

Response.LegacyBucketId=73865731120

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=t6mp.exe

Sig[1].Name=Application Version

Sig[1].Value=1.0.0.1

Sig[2].Name=Application Timestamp

Sig[2].Value=54cb235b

Sig[3].Name=Fault Module Name

Sig[3].Value=t6mp.exe

Sig[4].Name=Fault Module Version

Sig[4].Value=1.0.0.1

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=54cb235b

Sig[6].Name=Exception Code

Sig[6].Value=c0000005

Sig[7].Name=Exception Offset

Sig[7].Value=00235f09

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.10586.2.0.0.256.48

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=7f02

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=7f028f3ad43e1ab267ec479d1d469697

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=9ef3

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=9ef3d98cbc4afce995bff1120c7f7729

UI[2]=D:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\t6mp.exe

UI[3]=Call of Duty(R): Black Ops II - Multiplayer has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=D:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\t6mp.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\SYSTEM32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\SYSTEM32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll

LoadedModule[5]=C:\WINDOWS\SYSTEM32\USER32.dll

LoadedModule[6]=C:\WINDOWS\SYSTEM32\GDI32.dll

LoadedModule[7]=D:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\steam_api.dll

LoadedModule[8]=C:\WINDOWS\SYSTEM32\ADVAPI32.dll

LoadedModule[9]=C:\WINDOWS\SYSTEM32\SHELL32.dll

LoadedModule[10]=C:\WINDOWS\SYSTEM32\msvcrt.dll

LoadedModule[11]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[12]=C:\WINDOWS\SYSTEM32\sechost.dll

LoadedModule[13]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll

LoadedModule[14]=C:\WINDOWS\SYSTEM32\RPCRT4.dll

LoadedModule[15]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

LoadedModule[16]=C:\WINDOWS\SYSTEM32\WS2_32.dll

LoadedModule[17]=C:\WINDOWS\SYSTEM32\windows.storage.dll

LoadedModule[18]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[19]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

LoadedModule[20]=C:\WINDOWS\SYSTEM32\combase.dll

LoadedModule[21]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll

LoadedModule[22]=C:\WINDOWS\SYSTEM32\faultrep.dll

LoadedModule[23]=C:\WINDOWS\SYSTEM32\shlwapi.dll

LoadedModule[24]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[25]=C:\WINDOWS\SYSTEM32\ole32.dll

LoadedModule[26]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll

LoadedModule[27]=C:\WINDOWS\SYSTEM32\OLEAUT32.dll

LoadedModule[28]=C:\WINDOWS\SYSTEM32\shcore.dll

LoadedModule[29]=C:\WINDOWS\SYSTEM32\WINTRUST.dll

LoadedModule[30]=C:\WINDOWS\SYSTEM32\MSASN1.dll

LoadedModule[31]=C:\WINDOWS\SYSTEM32\DSOUND.dll

LoadedModule[32]=C:\WINDOWS\SYSTEM32\powrprof.dll

LoadedModule[33]=C:\WINDOWS\SYSTEM32\CRYPT32.dll

LoadedModule[34]=C:\WINDOWS\SYSTEM32\profapi.dll

LoadedModule[35]=C:\WINDOWS\SYSTEM32\PSAPI.DLL

LoadedModule[36]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[37]=C:\WINDOWS\SYSTEM32\dbghelp.dll

LoadedModule[38]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[39]=D:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\binkw32.dll

LoadedModule[40]=C:\WINDOWS\SYSTEM32\XINPUT1_3.dll

LoadedModule[41]=C:\WINDOWS\SYSTEM32\d3d11.dll

LoadedModule[42]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

LoadedModule[43]=C:\WINDOWS\SYSTEM32\SETUPAPI.dll

LoadedModule[44]=C:\WINDOWS\SYSTEM32\dbgcore.DLL

LoadedModule[45]=C:\WINDOWS\SYSTEM32\IMM32.DLL

LoadedModule[46]=D:\Program Files\Steam\gameoverlayrenderer.dll

LoadedModule[47]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[48]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[49]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[50]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[51]=C:\WINDOWS\system32\napinsp.dll

LoadedModule[52]=C:\WINDOWS\system32\pnrpnsp.dll

LoadedModule[53]=C:\WINDOWS\system32\NLAapi.dll

LoadedModule[54]=C:\WINDOWS\System32\mswsock.dll

LoadedModule[55]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[56]=C:\WINDOWS\SYSTEM32\NSI.dll

LoadedModule[57]=C:\WINDOWS\System32\winrnr.dll

LoadedModule[58]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll

LoadedModule[59]=C:\WINDOWS\SYSTEM32\Iphlpapi.DLL

LoadedModule[60]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[61]=C:\Windows\System32\rasadhlp.dll

LoadedModule[62]=D:\Program Files\Steam\steamclient.dll

LoadedModule[63]=C:\WINDOWS\SYSTEM32\imagehlp.dll

LoadedModule[64]=D:\Program Files\Steam\tier0_s.dll

LoadedModule[65]=D:\Program Files\Steam\vstdlib_s.dll

LoadedModule[66]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[67]=C:\WINDOWS\SYSTEM32\Secur32.dll

LoadedModule[68]=D:\Program Files\Steam\steam.dll

LoadedModule[69]=D:\Program Files\Steam\Steam2.dll

LoadedModule[70]=D:\Program Files\Steam\DbgHelp.dll

LoadedModule[71]=D:\Program Files\Steam\CSERHelper.dll

LoadedModule[72]=C:\WINDOWS\SYSTEM32\clbcatq.dll

LoadedModule[73]=C:\Windows\SYSTEM32\quartz.dll

LoadedModule[74]=C:\WINDOWS\SYSTEM32\MSCTF.dll

LoadedModule[75]=C:\WINDOWS\system32\dwmapi.dll

LoadedModule[76]=C:\Windows\SYSTEM32\qcap.dll

LoadedModule[77]=C:\Windows\SYSTEM32\MSVFW32.dll

LoadedModule[78]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.10586.0_none_811bc0006c44242b\COMCTL32.dll

LoadedModule[79]=C:\Windows\SYSTEM32\devenum.dll

LoadedModule[80]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[81]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll

LoadedModule[82]=C:\WINDOWS\SYSTEM32\msdmo.dll

LoadedModule[83]=C:\WINDOWS\SYSTEM32\URLMon.DLL

LoadedModule[84]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[85]=C:\Program Files (x86)\IPCameraDSFilter\IPCamera.ax

LoadedModule[86]=C:\WINDOWS\SYSTEM32\msimg32.dll

LoadedModule[87]=C:\WINDOWS\SYSTEM32\winspool.drv

LoadedModule[88]=C:\WINDOWS\SYSTEM32\mpr.dll

LoadedModule[89]=C:\WINDOWS\SYSTEM32\IJL20.DLL

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Call of Duty(R): Black Ops II - Multiplayer

AppPath=D:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\t6mp.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=3D0B54C10AF8C0F6913014E1ECF827F6

more stuff collected from Event Viewer

First kernelbase.dll crash

Level Date and Time Source Event ID Task Category

Error 5/25/2016 12:05:26 AM Application Error 1000 (100) "Faulting application name: t6mp.exe, version: 1.0.0.1, time stamp: 0x54cb235b

Faulting module name: KERNELBASE.dll, version: 10.0.10586.306, time stamp: 0x571afb9a

Exception code: 0x0eedfade

Fault offset: 0x000bdae8

Faulting process id: 0x1320

Faulting application start time: 0x01d1b5fffa4b889b

Faulting application path: D:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\t6mp.exe

Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll

Report Id: 43637eb7-2430-4762-b4de-5113ffd8c49a

Faulting package full name:

Faulting package-relative application ID: "

BO II Crash

Level Date and Time Source Event ID Task Category

Error 5/25/2016 12:05:28 AM Application Error 1000 (100) "Faulting application name: t6mp.exe, version: 1.0.0.1, time stamp: 0x54cb235b

Faulting module name: t6mp.exe, version: 1.0.0.1, time stamp: 0x54cb235b

Exception code: 0xc0000005

Fault offset: 0x00235f09

Faulting process id: 0x1320

Faulting application start time: 0x01d1b5fffa4b889b

Faulting application path: D:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\t6mp.exe

Faulting module path: D:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\t6mp.exe

Report Id: ec137f81-d694-4633-9e27-f559bf7ed6c6

Faulting package full name:

Faulting package-relative application ID: "

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Answer 1

I don't think that I've setup my windows to conflict with BO II, I was playing it fine but until latest updates that ruined it so that's why I said its Windows fault.
BO II Campaign, Zombies run without no crash/issue and any other game.
I tried re-installing, repairing, complete wipe out of game files, VC++, flushing steam config, steam, copying the game from my backup external hard-drive. same files works in my Laptop which runs Windows 8.1.
the game crashes immediately when I just run it. it shows no error/slashes nothing it crash.
I don't have anything that could conflict with the game nor any chrome extensions, I don't keep an anti-virus as soon I run a check up once a while I completely uninstall it because of it conflicts with many games also because I know how to keep my PC virus clean from external USB drivers I only installed anti-virus twice second time when this started happening.
Specs:

Motherboard: ASUS SABERTOOTH MARK II
Intel Core-i5 4430
EVGA GTX 970 SSC+ AC 2.0+
8GB RAM
3TB WD Hard-drive with 500GB Seagate

Single Monitor

Thanks again :)

Answer 2

I don't have BOps 2, but BOps just loaded in multiplayer, BF4 is good too.

Why an update would affect only one game in multiplayer mode I don't know.

No changes made in Nvidia Control Panel before the crashing began ?

- I don't really quite understand the new Windows Update regime.

When I look in Programs and Features only some of the updates that are listed in Settings >

View your update history are shown. The two most recent Windows updates on my machine (build 10586) -

KB3152599 (May 12) does not come up in P&F when I click on uninstall updates, but KB3156421 (May 11)

does, so it looks like you can't install just any update you choose ? Big Brother MS...

Because you can't uninstall all suspect updates, I expect the only option would be to use a System Restore

from before the time of whatever update you believe caused your problem With BOps 2 ?

"I don't keep an anti-virus as soon I run a check up once a while I completely uninstall it because of it

conflicts with many games "

I've often read about AV's causing issues, particularly Norton, Kaspersky and McAfee, so I do sometimes

recommend disabling to verify the AV is not causing problems, but I've never had an issue with Avast

(been using the free version since '04 ). This is the only software I use that is allowed to

do automatic updates and it is always on.

.

Answer 3

Hi,

We understand the inconvenience caused and will assist you.

The issue might be caused due to compatibility issues of the game with Windows 10. So, I suggest you to install the game in compatibility mode by following the steps provided below and check if it helps.

Download the game from the manufacturer’s website and save it on your local disk.
Right click on the setup file of the game and select “Properties”.
Select “Compatibility” Tab.
Place a check mark next to**“Run this program in Compatibility mode”** and select operating system from the drop down list.
Let the game install and then check thefunctionality.

Hope this helps. Keep us posted on the status for further assistance.

Answer 4

I gather you have already inquired on the Steam forums and they suggested C++ . Why they would I don't know.

Running the Steam 'verify integrity of game cache' tool is always a good starting point though.

"this issue is not a game related issue nor steam, it is windows."

How have you come to this conclusion ?

Well, maybe if there is something in the way you have your Windows setup, or a software

conflict you could stretch the definition of "it is Windows"

Do all games fail to run, or crash, or do whatever this game is, or is not doing ?
What fixes have you already tried and what exactly is, or is not happening ?

Include any other details you think may be relevant.

Is whatever problem you are having happening in both single and multiplayer ?

The crash report mentions multiplayer stopped working - At what point does it crash ?

Are you able to play other games on line ?

Do you have other Windows, Programs or Browsers running/open while trying to play the game ?

Could your Anti-virus or Firewall be blocking the game ?

What are your system specifications, including brand and model graphics processor ?
Single or multi-monitor ?

.

Answer 5

Hi,

We understand the inconvenience caused and will assist you.

The issue might be caused due to compatibility issues of the game with Windows 10. So, I suggest you to install the game in compatibility mode by following the steps provided below and check if it helps.

Download the game from the manufacturer’s website and save it on your local disk.

Right click on the setup file of the game and select “Properties”.

Select “Compatibility” Tab.

Place a check mark next to**“Run this program in Compatibility mode”** and select operating system from the drop down list.

Let the game install and then check thefunctionality.

Hope this helps. Keep us posted on the status for further assistance.

Unfortunately there is no option to download the game from manufacturer website except the download provided by Steam, still I tried compatibility but no luck.

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Windows 10 Pro [Black OPS II Crash]

5 answers