Windows 7 and Security Essentials Updates not working

Hi PA Bear,

Thanks for asking.  No, this is an HP Pavilion.  New today is an old problem using Outlook (keeps asking me for a password but doesn't retain it)

Hi – the following to the best of my knowledge

Please note that 0x8007000057 (2016-06-21-t-12-15-39p) could not be fixed by FIX IT

1a. When (approx. date) did you purchase the HP computer? Approximately two years ago at BestBuy

1b. Did Win7 (64-bit) come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade from Vista to Win7? preinstalled

2a. Was Microsoft Security Essentials (MSE) originally offered & installed via Windows Update or did you intentionally choose to install it? intentionally installed it

2b. In Windows Explorer [WinKey+E], navigate to & right-click on

        • C:\Program Files*Microsoft Security Client* <=this folder

Select Properties: What is the Created date displayed on the resulting General tab? January 18, 2013

2c. What ANTIMALWARE CLIENT version is currently installed? To find out, open MSE & click on the downward-pointing arrow to the right of HELP then select ABOUT SECURITY ESSENTIALS.  Antimalware Client Version: 4.9.218.0

2d. What ENGINE & DEFINITIONS versions? Engine Version: 1.1.12805.0 and Antivirus definition: 1.223.2313.0 Antispyware definition: 1.223.2313.0

3. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE?  MSE was the first

4a. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?yes, Trust Defender and Malwarebytes

4b. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) can't remember (probably?)

5a. Is KB3160005 (no), KB3159398 (no), KB3161561 (no), KB3161949 (no), KB3161958 (no), KB3164033 (no), KB3164035 (no), KB3161664 (no) and/or *KB3092627 (yes 9/16/2015)*listed in Installed Updates (not Update History)? [1]

Note: Went to uninstall an update panel and did a search on each item mentioned

5b. How about KB3161608 (no), KB3150513 (yes, 5/12/2016), KB3138612 (yes, 3/12/2016), KB3123862 (yes*, 5/20/2016*), KB3035583 (yes, 5/26/2016), KB2952664 (yes*, 6/10/2016*) and/or KB2990214 (yes, 4/16/2016)?

6. *Assuming Java is installed =>*Is Java Version 8 Update 91 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

• Java Update: Patch it or pitch it

http://krebsonsecurity.com/2014/07/java-update-patch-it-or-pitch-it/

• Is it time to disable/uninstall Java?

http://securitygarden.blogspot.com/2013/01/java-zero-day-again-time-to.html

Note: Windows explorer on javaw.exe file version: 8.0.31.13

7. Is Adobe Flash Player version 22.0.0.192 installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/   22.0.0.192

8a. When (exact date) was Internet Explorer 11 installed according to Installed Updates?  Tried installing it twice due to Windows update but both attempts and installs failed

8b. What Update Version & KB number is displayed in the second line of text in Internet Explorer's Help | About [Alt+H+A] tab; e.g., Update Version: 11.0.54 (KB1231231) ?

Note: can not determine - sorry

8c. Is Firefox version 47 (or higher) and/or Google Chrome version 51.0.2704.103 (or higher) or any other alternate browser installed?  Google Chrome version 51.0.2704.84 and 51.0.2704.103 from Windows Explorer

9. Are you in the habit of using "registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Glary Utilities; Registry Booster; McAfee QuickClean; AVG Quick Clean; AVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner component)?  CCleaner occasionally

BONUS QUESTION FOR EXTRA POINTS! => When you open IE11 to https://outlook.com, does the banner at the top of the page read Outlook.com or Outlook Mail (yes, even though it's not MS Outlook) now? Outlook Mail

No, this is an HP Pavilion.

Assuming Win7 64-bit with Internet Explorer 11 (IE11) installed...

Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply - preferably without quoting my post:

1a. When (approx. date) did you purchase the HP computer?

1b. Did Win7 (64-bit) come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade from Vista to Win7?

2a. Was Microsoft Security Essentials (MSE) originally offered & installed via Windows Update or did you intentionally choose to install it?

2b. In Windows Explorer [WinKey+E], navigate to & right-click on

        • **C:\Program Files**Microsoft Security Client <=this folder

Select Properties: What is the Created date displayed on the resulting General tab?

2c. What ANTIMALWARE CLIENT version is currently installed? To find out, open MSE & click on the downward-pointing arrow to the right of HELP then select ABOUT SECURITY ESSENTIALS.

2d. What ENGINE & DEFINITIONS versions?

3. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE?

4a. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

4b. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

5a. Is KB3160005, KB3159398, KB3161561, KB3161949, KB3161958, KB3164033, KB3164035, KB3161664 and/or *KB3092627*listed in Installed Updates (not Update History)? [1]

5b. How about KB3161608, KB3150513, KB3138612, KB3123862, KB3035583, KB2952664 and/or KB2990214?

6. *Assuming Java is installed =>*Is Java Version 8 Update 91 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

• Java Update: Patch it or pitch it

http://krebsonsecurity.com/2014/07/java-update-patch-it-or-pitch-it/

• Is it time to disable/uninstall Java?

http://securitygarden.blogspot.com/2013/01/java-zero-day-again-time-to.html

7. Is Adobe Flash Player version 22.0.0.192 installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/ 

8a. When (exact date) was Internet Explorer 11 installed according to Installed Updates?

8b. What Update Version & KB number is displayed in the second line of text in Internet Explorer's Help | About [Alt+H+A] tab; e.g., Update Version: 11.0.54 (KB1231231) ?

8c. Is Firefox version 47 (or higher) and/or Google Chrome version 51.0.2704.103(or higher) or any other alternate browser installed?

9. Are you in the habit of using "registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Glary Utilities; Registry Booster; McAfee QuickClean; AVG Quick Clean; AVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner component)?

BONUS QUESTION FOR EXTRA POINTS! => When you open IE11 to https://outlook.com, does the banner at the top of the page read Outlook.com or Outlook Mail (yes, even though it's not MS Outlook) now?

==============================================

[1] Start | Control Panel | Pro grams and Features | Installed Updates (in left-hand menu)

[2] No need to install Java if it's not already installed

Me again - Outlook problem went away but other problems noted still exist

Is it the same Lenovo T520 Notebook PC - not necessarily the same problem - as in this previous thread of yours? => http://answers.microsoft.com/en-us/protect/forum/mse-protect_updating/have-two-pc-swin-7-laptop-gets-update-failed-this/441f0132-7e14-4c9b-b708-b87e475a02ee

Related references may include:

- Check list for installing Microsoft Security Essentials  

[http://answers.microsoft.com/en-us/protect/wiki/mse-protect\_start/microsoft-security-essentials-installation/e6e18776-9571-42e9-8fc0-66717dde0e19](http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/microsoft-security-essentials-installation/e6e18776-9571-42e9-8fc0-66717dde0e19)
- Can I install Microsoft Security Essentials [*or any other anti-virus/anti-malware application*] to clean up my already-infected computer?  

[http://answers.microsoft.com/thread/87058857-d181-4019-a723-efd9a49d9275](http://answers.microsoft.com/thread/87058857-d181-4019-a723-efd9a49d9275)
- Is it OK to have Microsoft Security Essentials and another anti-virus application installed & loading at boot?  

[http://blogs.msdn.com/b/securitytipstalk/archive/2010/09/08/do-i-need-both-microsoft-security-essentials-and-another-antivirus-software-program.aspx](http://blogs.msdn.com/b/securitytipstalk/archive/2010/09/08/do-i-need-both-microsoft-security-essentials-and-another-antivirus-software-program.aspx)