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Wifi connection is limited in my laptop where as i can connect to the wifi and access internet through my mobile

Anonymous
2016-06-13T06:04:26+00:00

Yesterday wifi was proper, was able to access internet in my laptop and later it was limited but then I connected wifi through my mobile and it was correct. So these where the things that i did before it became limited....

  1. Used ccleaner. 2. Used McAfee to do system scan (I think i did this after it was limited)

 And i searched for solutions and did the following :

1.used troubleshoot to network adapter and i got... Wifi doesnt have a valid ip config and a betwork cable is not properly plugged in.

  1. Tried to reset Tcp/Ip but got...Resetting failed and Access denied

What should I do...??

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-06-14T03:07:57+00:00

    Hi AkshayRao,

    As per the description, I understand that you are facing limited connectivity issue on your Windows 8.1 computer somewhere, however, your mobile get connected with the same network. You have already tried a number of troubleshooting steps but none of them helped you enough to get this problem resolved.

    There can be a number of reasons for dropping/limited Wi-Fi connection in Windows, some common issues that can cause these problems are:

    • Corrupted or incompatible drivers.
    • Missing updates.
    • Network connection settings.
    • Hardware or software problems.
    • Inappropriate distance from the router or obstruction.
    • Interference with other devices.

    Let’s try these methods below and check if that solves the problem.

    Method 1 :

    **Sometimes inappropriate computer distance or obstructions or interference with some home devices may cause the wireless connection to drop.**Move your PC closer to the router or access point. If the PC is portable, try moving it around to determine the range of the wireless signal and the best place to use your PC.

    If you can't get closer to the router or access point, consider buying and installing an external antenna for your wireless network adapter to improve its reception. Check the information that came with your wireless network adapter to see if you can install an additional antenna.

    Method 2:

    Limited connection means that the system has successfully connected to the router, but the computer wasn't assigned a valid IP address, so you can't actually get to the Internet. It can also indicate that a valid IP address was assigned but that the computer doesn't have Internet connectivity. If you're connected to a home network, try restarting the router.

    Check if you are able to obtain an IP (internet protocol) address. Follow the steps below to do so:

    1. Go to Start screen type command prompt select command prompt as an Administrator.
    2. Click ‘OK’ to open a MS-DOS command line window.
    3. Type "ipconfig /all" (without the quotation marks), and then hit the ‘ENTER’ key.

    Method 3:

    You may also follow the troubleshooting steps in the article below (one at a go) and check after each stage.

    Wired and wireless network problems.

    http://windows.microsoft.com/en-gb/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

    Regards,

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