Psssst! Microsoft. FYI. You acquired Lionhead studios in 2006 and shut it down a few days ago (end of April 2016). In other words, you are the "manufacturer." I thought you should know this before you did anything embarrassing. Something like ... I don't know ... posting a boiler plate rubber-stamp response that blames the manufacturer for not supporting a buggy OS that should not have been released before it was properly tested instead of actually looking into the problem and attempting to fix it. You're welcome for the free PR advice.
Since it is well established that you are both the manufacturer and the operating system for this (now) unusable game, could you look into a solution?