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My HP printer appear as "unspecified" in Printers and Devices

Anonymous
2012-08-03T20:16:03+00:00

Original Title: why does my HP printer appear as "unspecified" in Printers and Devices?

Running Windows 7 64 and my puter recognizes my printer as "unspecified" device under devices and printers, thus I am unable to check it as my default printer.  How can I fix this?  Thanks to anyone who can help.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-08-04T13:13:32+00:00

Sounds like you just pluged it in and didnt install HP full feature software, that is if your unknown HP printer supports win7

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Anonymous
2012-08-04T12:12:41+00:00

Hi,

  1. Have you made any recent hardware or software changes to your computer prior to the issue?
  2. What is the model number of the HP printer?

Please follow the methods:

Method 1:

Printer problems in Windows:

http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows

Method 2:

As a work around you need to follow these below provided steps in order to troubleshoot this issue.

Now you need to uninstall the printer on your computer, to do those please follow the steps provided below.

a. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.

b. Right-click the printer that you want to remove, click Remove device, and then click Yes.

If you can't delete the printer, right-click it again, click Run as administrator, click Remove device, and then click Yes. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Now you need to install the printer again on your computer and check for the issue by following the steps provided below.

a. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.

b. Click Add a printer.

c. In the Add Printer wizard, click Add a local printer.

d. On the Choose a printer port page, make sure that the Use an existing port button and the recommended printer port are selected, and then click Next.

e. On the Install the printer driver page, select the printer manufacturer and model, and then click Next.

· If your printer isn't listed, click Windows Update, and then wait while Windows checks for additional drivers.

· If none are available and you have the installation CD, click Have Disk, and then browse to the folder where the printer driver is located. (For additional help, consult the printer manual.)

g. Complete the additional steps in the wizard, and then click Finish.

If you find any difficulty in following the steps provided below you can follow the link provided below for further reference.

Install a printer:

http://windows.microsoft.com/en-us/windows7/Install-a-printer

Method 3:

If none of the above provided steps resolve the issue then you need to install the latest drivers for the printer and check for the issue.

To install the latest drivers for the printer, click the below link:

Click on the link below for more information on updating the drivers and check for the issue.

Update a driver for hardware that isn't working properly:

http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

For reference:

Find and install printer drivers in Windows 7:

http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers

Install, view, and manage your devices and printers:

http://windows.microsoft.com/en-us/windows7/Install-view-and-manage-your-devices-and-printers

Hope this helps.

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  1. Anonymous
    2016-06-02T14:54:12+00:00

    In the "unspecified" area, when you right click on the printer, there is no option to remove or delete. The only options are: Create Shortcut, Troubleshoot, and Properties.  Everyone who says right click and remove or delete is wrong.

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