Hi **** Marjorie,
- Have you made any recent hardware or software changes to your computer prior to this issue?
- Which compatibility mode did you choose?
- Is the issue confined to this particular game?
If the issue is confined to this particular game then you may get in touch with the game developers to check if any patch is available to resolve this particular issue.
I suggest you to reinstall the game in compatible mode from the below mentioned link and check with the issue.
Make older programs run in this version of Windows: http://windows.microsoft.com/en-us/windows7/make-older-programs-run-in-this-version-of-windows
Harry Potter and the Chamber of Secrets not compatible with Windows 7:
Click on the below link:
For more information:
I suggest you to post your query in EA Games Forums:
http://forum.ea.com/eaforum/categories/list.page
Hope this helps.
,
and then clicking Control Panel. In the search box, type troubleshooter,
and then click Troubleshooting. Under Programs,
click Run programs made for previous versions of Windows.