I have already tried windows recovery tool . But Lumia 925 is not included in the recovery options
recovery tool for lumia 925
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Anonymous
Dear all,
My Nokia Lumia 925 is dead after Windows 10 update and it first required repeated soft reset to restart. The middle switch stopped restarting the phone. and after about a month it just went black. Now, I cannot start my phone. It just blinks the white windows button when I try to recharge it or soft reset. I cant even hard reset it as it stopped giving the exclamation mark. I think it needs a recovery tool. But surprisingly recovery tool does not have recovery option for Lumia 925.
My question is where can I find the recovery tool for Lumia 925.
Hope someone will answer.
Windows for home | Other | Devices and drivers
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9 answers
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Anonymous
2016-07-27T14:57:16+00:00 -
Anonymous
2016-07-27T01:15:42+00:00 Hi, lumia 925 user.
Thanks for posting on Microsoft Community.
We'd suggest you use the Windows Recovery Tool. Please see the following steps below.
- Start by downloading and installing Windows Device Recovery Tool (for Windows 10, 8.x and 7) from here:**Windows Device Recovery Tool**. You may visit this link for more information on how to use this tool : **Windows Device Recovery Tool: FAQ.**
When the installation has finished, start the application and the main screen will appear:
- The procedure to restore your phone using Windows Device Recovery Tool is as follows:
- Connect the phone to your PC (using the USB cable that came with the phone).
- After a few seconds the PC should find the phone and you'll see the Phone Selection screen. Click your phone in this screen to select it.
- The latest available firmware version for your device will be shown. Click the 'Install software'/'Reinstall software' button to flash your phone
Windows Device Recovery Tool will then download and install the latest firmware + OS available for your phone.
**Note: Your phone will be reset to factory status when using this tool.**You may also try Nokia Software Recovery Tool.
Please let us know if this helps.
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Anonymous
2016-07-29T14:30:39+00:00 I guess Microsoft is not giving me any option but to quit using it
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Anonymous
2017-01-18T14:52:36+00:00 All official links to Nokia Software Recovery Tool are not working.
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Anonymous
2016-07-28T01:59:45+00:00 Hi, lumia 925 user.
Thank you for keeping us posted.
Have you tried the Nokia Software Recovery Tool, if it will recognize your phone?
Regards.