Share via

Universal mobile keyboard won't work

Anonymous
2015-12-25T13:48:16+00:00

The keyboard works fine while plugged in charging but as soon as it is unplugged to actually be mobile, like its name would suggest, it won't turn on. Even manually using the power/pair button on the side doesn't work. Am I missing something or does it sound like it's definitely broken?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

56 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-07-19T02:05:31+00:00

    Just got mine from Microsoft Store Canada. Same issue, won't run unless powered via USB, even after 6+ hours of charging. Going to contact support to return/refund it. 

    No lights will come on when lid is opened, or power button is pressed, or power button is pressed and held.

    No low battery indicator comes on. 

    It just sits there...dead, unless powered via USB cable.

    Was this answer helpful?

    200+ people found this answer helpful.
    0 comments
  2. Anonymous
    2016-01-25T07:05:05+00:00

    Me too... two keyboards (bought from Lazada for the first, and its replacement for the second) with same problem: no charging, seem no battery inside.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2019-06-10T08:37:54+00:00

    After 4 years, and over 1000 responses, it's a real shame that Microsoft haven't responded in any meaningful way.

    Just to be clear for anyone new to this thread:

    1. This product has a manufacturing fault with poor soldering on the power socket which means eventually the battery stops charging - although the power socket still provides power.
    2. There are no fixes, just return the keyboard if you can. The folding keyboard doesn't have this issue, or go with Logitech.
    3. Microsoft don't care, and the top 'answer' here, which is basically 'RTFM,' is wrong.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2016-12-29T01:02:59+00:00

    Do you genuinely believe we are too dumb for opening the tiny manual you put in the box?

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments