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Hard Wired Network Icon shows wrong router name

Anonymous
2014-10-21T18:37:27+00:00

Hello all,

I am tearing my hair out (and not much is left <LOL>) with this problem.  I have AT&T U-Verse with a 2-wire primary router.  My main home office computer directly connected to it via Ethernet.  As some of the other devices in the house use the 802.11n protocol (AT&T hasn't upgraded their home portals), I bought a Netgear dual channel router with guest network available.

In order to set it up, I had to use the wireless adapter on my office computer to connect to the Netgear router.  However, after disabling the wireless adapter (having configured the Netgear router) and enabled the Ethernet adapter, when I go to the network information, it still shows the NETGEAR name even though I've done an IPCONFIG /ALL and it shows the ip address of the 2-Wire.

So, in essence, I'm connected to the right router, but Windows has decided to keep the wrong name for it.  I've searched far and wide and couldn't find a solution.  If any gurus out there can help me I would appreciate it.  I've tried flushing the DNS cache without success.

I hope that I've explained the problem thoroughly enough.

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2016-07-27T01:31:52+00:00

    I restarted the external modem, run "netsh winsock reset", and restart computer.  However, it didn't fix the wrong router name.  Could you suggest reset or cleanup I should do?

    Another website suggested more netsh commands.  I'm not sure if it's safe to try them.  That website is http://www.sevenforums.com/network-sharing/307611-system-icon-lan-says-wrong-router-name-2.html, and the suggested cmds are:

    netsh winsock reset catalog (reset winsock entries)

    netsh int ip reset reset.log hit (reset TCP/IP stack)

    10 people found this answer helpful.
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  2. Anonymous
    2014-10-22T12:49:07+00:00

    Hi,

    Thanks for posting in Microsoft communities.

    As per your description provided you have mentioned that you were having issues with networking problems where you are not able to get the right network name. One potential cause of network connectivity problems is that the network or the Internet connection that you are using to go online is experiencing a problem. You can test for this by using the following troubleshooting steps:

    Method 1: Restart the modem or the router It is sometimes possible that the IP settings or network configuration that you receive from the Internet service provider are incorrect or must be updated.

    Sometimes, the connection between the modem and the ISP may be experiencing problems. To update the settings on the modem or the router, you must restart the device. Restarting the device will also create a fresh connection to the Internet service provider. Use one of the following methods to restart the modem, depending on the type of modem that you have.

    External modem Restart an external modem, follow these steps:

    a. Disconnect the cable that connects your computer or router to the modem. This may be either a USB cable or a network cable.

    b. Turn off the modem. If the modem does not have a power switch, disconnect the power cord from the back of the modem, or unplug it from the wall.

    c. After waiting for several minutes, turn on the modem, reconnect the cable from the computer or the router to the modem, and then restart the computer.

    Test your connection again to see whether you can access the Internet. If you connect to the Internet by using a router, there may be a problem with the configuration settings, and they must be updated. To determine whether a network connectivity problem is being caused by a mis-configuration or by a problem with the router, you can bypass the router and connect your computer directly to the modem.

    Caution Connecting your computer directly to the Internet may leave it vulnerable to attacks. To protect the computer against attacks, make sure that a firewall is installed and that the firewall is enabled on your computer.If the issue persists, reset Winsock and check if it helps, follow the steps

    provided below:

    a. Click Start, and in Start Search, type cmd.

    b. Right-click the cmd entry that appears in the search results, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

    c. At the command prompt, type the following, and then press ENTER:

    netsh winsock reset

    Then, you should see the following message:

    "Successfully reset the Winsock Catalog. You must restart the computer in order to complete the

    reset."

    Note: Restart the computer to apply the changes.

    I would like to refer a link regarding Wired and wireless network problems:

    http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-7&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Let us know about the status of the issue. We would be happy to help you

    further.

    3 people found this answer helpful.
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