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Help with a steam game (Napoleon Total war)

Anonymous
2016-07-30T20:40:45+00:00

I run windows 8.1 and Napoleon total war will not work. All other steam games work fine, and Napoleon total war worked fine on my old laptops (windows 7 and mac). I have tried asking in steam support, steam community, TW center, and the TW forums, but none have been able to help making me think it may be a Windows issue. FYI: i use NO MODS. The game is pure vanilla.

As for my computer specs - I am running an MSI GT80 SLI-263 on Windows 8.1, with dual GTX 980Ms.

The main issue is that the game simply will not launch. When i click it after install, it says running for a second in steam then stops working. Unlike other steam games it does not do the first launch setup (running the VC redist and DX install automatically)

My NTW steam folder: http://imgur.com/a/ZMIh1

My NTW appdata folder: http://imgur.com/a/3kuzX

The Appdata folders for Shogun 2 total war and empire total war:

http://imgur.com/a/KJt1L

http://imgur.com/a/tcB6J

Please note that i have tried downloading and redownloading almost a dozen times now via steam

i have deleted the .blob file

all my drivers are up to date

steam is up to date

i have tried launching in offline mode

i have tried launching in steam beta

i have tried running as administrator

i have allowed access into firewall for the program

i have tried compatibility mode for Windows 8 and 7

I have tried verifying game cache - it always says 1 file failed to validate and would be reaquired (but never is)

i have tried manually running VC redist and DX via the game files

i have tried using the preference.script.txt file from the Zulu mod in my own script folder (which was empty) with the gfx first run set to both true and false.

i have deleted the app data and steam folder then uninstalled and reinstalled from steam

i have used ccleaner to wipe residual files

Now, I have tried dozens of different solutions but nothing seems to work (see above for some of them). If you have any ideas, please reply.

Thanks!

Windows for home | Previous Windows versions | Gaming

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  1. Anonymous
    2016-07-31T16:36:05+00:00

    Hello Morris,

    Thank you for your response. However, i fear that it has not worked.

    Even in clean boot the issue has persisted. I followed all of the instructions, and when i attempted to open steam it said i had to install the steam service, and when i authorized it steam stopped responding.

    As to your suggestions that i reinstall the graphics drivers and Steam, i had already attempted this, and both failed unfortunately.

    This problem is a real head scratcher indeed.

    Thanks anyways,

    Tater

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  2. Anonymous
    2016-07-31T14:41:57+00:00

    Hi,

    As per the description, I understand that you are not able Launch/play a Game which is Napoleon Total war. I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue.

    Please follow the Troubleshooting Method given below to check if its helps.

    Method 1: Perform Clean boot and Try to launch the game.

    Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

    **How to perform a clean boot in Windows**           

    Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

    If the issue persist then please follow next Method.

    Method 2: Uninstall and Re-install Graphic Driver from device Manager.

    Please follow the steps given below:

    1. Press Windows key +X.
    2. Select Device Manager.
    3. Go to Display Driver and Select your Graphic Driver.
    4. Right Click on Graphic Driver and Click on Uninstall the Driver.
    5. Restart your computer.

    After restarting the computer, Please download and Install the graphic Driver from the Manufacturer websites.

    http://www.nvidia.com/download/driverResults.aspx/105035/en-us

    If the issue persist then please follow next Method.

    Method 3: I would suggest you to Un-install and Re-Install Steam and Check if its helps.

    1. Press Windows Key +X.
    2. Select Control.
    3. Search and Select Program and Feature.
    4. Search form Steam Client.
    5. Right Click and Uninstall Steam Client.

    After Un-installing Steam Client, I would recommend download the Latest steam client software and check if its helps.

    Hope this information is helpful, if the issue persist please write us back with the information in brief so that we can assist you further.

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