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HP Deskjet 2540 and prints are stuck in que. I have Windows 7

Anonymous
2016-09-18T00:21:35+00:00

I have the HP Deskjet 2540 with the Windows 7 but my prints are stuck in que.  This just started but it's starting to get really irritating. How do I get my documents to print?

Linda

Windows for home | Previous Windows versions | Devices and drivers

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  1. LemP 74,935 Reputation points Volunteer Moderator
    2016-09-18T17:03:08+00:00

    Sometimes a corrupted print job will get stuck in the print queue and cause subsequent print jobs to stack up waiting for the first one to be cleared.

    Click the Start Orb, click Devices and Printers, right-click the icon for your HP DJ 2540 and then click "See what's printing."

    Right-Click the earliest job and select Cancel.

    If that doesn't work, select "Printer" and then "Cancel all documents"

    If that doesn't work, the following will clear out all stuck jobs in the print queue (but if the problem is caused by a corrupted printer driver, you'll have more work to do):

    • Open an Elevated Command Prompt (search for "cmd.exe"; right-click and select "Run as administrator")
    • Type the following in the black Command Prompt window and press Enter after each line

                               net stop spooler

                               del /Q "%windir%\system32\spool\PRINTERS\*.*"

                               net start spooler

                               exit

    To clean out a corrupted printer driver:

    • Uninstall printer-related software from Control Panel > Programs and Features
    • Open an Elevated Command Prompt (search for "cmd.exe"; right-click and select "Run as administrator")
    • Type the following in the black Command Prompt window and press Enter

            printui /s /t2

            exit

    Be sure to remove the driver AND the package.

    C. Reinstall printer using freshly-downloaded software package.  http://support.hp.com/us-en/drivers/selfservice/HP-Deskjet-2540-All-in-One-Printer-series/5295960/model/5295961

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