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I upgraded my lappy from windows 7 to 10 and after that my system crashed after some time later i tried to start recovery it showed error and sometimes it would not start the recovery and sometimes it would. I knew after some research that HDD is not working properly, well later recovery started i tried but error showed everytime i did regarding to it well afterwards i started to do HDD clean up in recovery it didn't complete also showed error then later i tried accessing recovery windows using F8 but it showed blank screen after DELL logo i pressed numerous times F8 still not showing.
I went to download copy of windows 7 OEM it ask for the genuine key which i gave it showed me that the key is installed in machine by the manufacturer contact the support team.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
cptr = short for computer.
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If yr Dell cptr came with Win 7 Home Premium 64 bit, u can download either the 64bit/x64 or 32bit/x86 iso n proceed to the install. Seems the OEM Product Key can activate either the 64bit or 32bit Win 7.
.......Some people choose 32bit bc their software only support 32bit. The main benefit of 64bit is more RAM can be installed = needed by online gamers n bitcoin miners.
.......My apologies for the earlier misinfo.
Hard disk has never been replaced.
3. I used Ubuntu linux to check for the hard disk sometimes it read the partition sometimes it doesn't but for now it's reading it.
4. My family use it for basic internet and application purpose.
5. I haven't contacted dell yet for recovery DVD even if i did my DVD-ROM doesn't read much so i'll use flash drive to boot the windows 7 directly.I used flash drive to use ubuntu OS to check my hard disk.
Do you want Windows 7?
If you do, the best way to recover is a Dell Factory reset. Hold the Ctrl key down and press the F11 key about once a second on start up. That should lead you to a factory restore. Presuming the partition has not been wipe out or this is not a replacement drive.
@ Namco8 ....... U hv an OEM Win 7 Product Key which is not allowed by M$ to download the Win 7 iso file. Only standalone Retail Win 7 PK can be used at M$'s website. Retail Windows PK r usually bought by those who build their own cptrs. They cost about US$120 each. OEM Windows PK only cost about US$30 each, which is included in the price of the OEM Windows cptr.
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U should try to download the Win 7 iso file from other online sources by Googling. Or u can order online yr Win 7 Recovery DVD from Dell = costs about US$20, including shipping. Or borrow a Win 7 install DVD or USB-stick from an acquaintance.
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When I bought my OEM Win 7 cptr in 2013, I insisted on being given a free Win 7 install DVD b4 making the purchase. Starting with Win 8 in 2012, the OEMs hv stopped providing free install DVDs, in order to save costs at the expense of the consumers = also, no Product Key provided. The OEMs only provided a Recovery partition in the internal HDD for the users to do a Factory Reset or a System Refresh, like for "crippled" smartphones n tablets, ie Win 8/8.1 users could not do a reinstall.
....... Fortunately, M$ do allow OEM Win 8/8.1 users to download their Win 8/8.1 iso file. Again, u need the PK for Win 8/8.1 in order to download. Win 8/8.1 users need to use a keyfinder program to get their PK, eg ProduKey.
Still blank screen after DELL logo no factory reset started after using the method.
