The error message suggests that you have a hardware problem, provided that the Default Gateway address is indeed set to 255.255.252.0.
Ethernet Connection Not Working
Hey there :) I have a PC and a laptop at home. My laptop has a perfect ethernet connection but my PC doesn't. When I plug the cable the network shows up as Unidentified network. Windows troubleshooting gives me this error "Local area connection doesn't have a valid ip configuration". I've read in several other forums about this problem but non of the solution works for me. I also found out that after I use ipconfig /renew I got stuck at "Windows IP Configuration" and then after 1 minute I get this error:
An error occurred while renewing interface Local Area Connection: unable to contact your DHCP server. Request has timed out.
An error occurred while releasing interface Loopback Pseudo=Interface 1: The system cannot find the file specified.
I don't really have many programs on my PC. Disabling Firewall and AV don't make any difference. I'm using Windows 7. Tell me what information do you need and I will provide it.
By the way few months earlier my friend tried to connect with the same cable and got the same error. After 2-3 hours of googling I fixed it. Sadly I don't remember how.
Windows for home | Previous Windows versions | Internet and connectivity
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Anonymous
2016-10-22T12:09:29+00:00 -
Anonymous
2016-10-21T18:39:30+00:00 Thank you for the quick response. Here's the data from the ipconfig /all command:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Rafy-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Peer-Peer
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 10-78-D2-39-77-82
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::fc3e:4ece:f09b:a00%12(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.10.0(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 202406098
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-60-CF-41-CC-B2-55-02-9B-70
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{6D534A50-C70A-4859-B7C7-0F08DFC4083F}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Network adapters:
D-Link DWA-140 Wireless N USB Adapter(rev.B3)
Realtek PCIe GBE Familiy Controller
About the other things you said. I think you didn't exactly understand me. I don't have a router. I live in a student dormitory. There is a slot in the wall where I plug my cable. So here is the thing one more time. I have a laptop that works perfectly with the ethernet. I just got my PC (from my parent's House) and I tried to plug the cable in it. Sadly no internet connection. I hope the information I provided you with will help you understand what's wrong.
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Anonymous
2016-10-21T18:22:26+00:00 Do this on your laptop for starters:
- Click the Start button.
- Type the three letters cmd and press Enter.
- Type these commands and press Enter after each:
mode con lines=40
ipconfig 4. Report what you see against these items:
IP Address
Default Gateway
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LemP 74,945 Reputation points Volunteer Moderator
2016-10-21T18:17:13+00:00 Has this problem always been present or were you able successfully to connect your PC to the router at one time? If you once were able to connect, what happened to your computer shortly before the problem started?
This part of your question ...
By the way few months earlier my friend tried to connect with the same cable and got the same error. After 2-3 hours of googling I fixed it. Sadly I don't remember how.
suggests that the problem is the Ethernet cable between your PC and your router. Please do the following diagnostic procedures. After each step, wait a few minutes to allow the (possible) connection to be established. After each step is complete, return the various connections to the way they are now.
- Disconnect the Ethernet cable from your laptop and connect it to your PC in place of the Ethernet cable currently connected to your PC. Is the PC able to connect?
- Disconnect the router end of Ethernet cable that goes to your laptop and move the router end of the cable that connects to your PC to the port on the router where the laptop cable had been connected? Is the PC able to connect?
- Disconnect the Ethernet cable from your PC and connect it to your laptop in place of the Ethernet cable normally connected to the laptop. Is the laptop able to connect?
What is the make and model of your PC?
What is the make and model of your router (look at the label on the back or bottom)?
Do the following on the PC:
Open Device Manager (click Start Orb, type devmgmt.msc in the Search box, and press Enter).
- Expand the "Network adapters" section by clicking the arrow to its left. Then please list the complete names of all items in this section.
- If any of the items in the "Network adapter" section show a warning icon, double-click the icon and report the message in the "Device status" box; also mention the name of the item with the warning icon.
Open a Command Prompt window (type cmd in the Search box and press Enter)
- In the black Command Prompt window, type the following and press Enter after each line
ipconfig /all > "%userprofile%\Desktop\ipinfo.txt"
notepad "%userprofile%\Desktop\ipinfo.txt"
exit
Copy the file named ipinfo.txt from the Desktop of your PC to a USB flash drive. Move the flash drive to your laptop, copy the contents of the ipinfo.txt file, and paste that data into your Reply here.