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XBox One Controller (A) button sticks and it's brand new

Anonymous
2016-05-01T00:15:51+00:00

Just got my second XBox One (The limited white QB Bundle) less then 16 days ago

The white controller is off doesn't work properly

the (A) button sticks

I've had countless controllers throughout the years never had this happen

Been trying to get a way to contact Microsoft to get a replacement controller

But, there site is not user friendly 

every time i put in the device code on the back of the controller on the form

a red sentence stops me

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-10-14T03:53:36+00:00

    I just purchased the white Xbox One S and an additional controller. I received the console 48  hours ago and BOTH controllers have this issue. The button does not stick all the time, it sticks when pressed slightly off center. I have owned several Xbox 360 controllers as well as many controllers from other companies, and none of them have had this problem.

    It's clearly a flaw with the controller's design, as both controllers have the issue and and I can easily make the issue repeat itself. Jason, did you ever get resolution on this?

    30+ people found this answer helpful.
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  2. Anonymous
    2017-01-11T00:42:22+00:00

    Same issue here - randomly sticky A button on brand new white Xbox One S controller.

    Did anyone get any useful advice outside of a link to a generic 'how to plug your controller in' guide or redirection to a different forum?

    20+ people found this answer helpful.
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  3. Anonymous
    2016-05-01T03:53:48+00:00

    Wouldn't the controller be covered by a warranty from the retailer ?

    You should have at least 30 days point of sale return warranty.

    Well, you would here in Oz.

    .

    3 people found this answer helpful.
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  4. Anonymous
    2016-10-15T02:45:25+00:00

    Hi,

    To better assist you regarding Xbox One S, we suggest that you post this concern on our Xbox Forums page. To access our Xbox Forums page, click here.

    Regards.

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  5. Anonymous
    2016-05-01T02:58:31+00:00

    Hello Jason,

    Thank you for contacting Microsoft Community.

    I suggest you to follow the article below and check if it helps you to resolve the issue.

    How to connect an Xbox One Controller to a Windows PC

    http://support.xbox.com/en-US/xbox-on-windows/accessories/connect-xbox-one-controller-to-pc

    If issue still persists, I suggest you to refer the link below to post your query there and they will be happy to assist you further to rectify the issue.

    http://forums.xbox.com/xbox\_early\_access/xbox\_on\_win10\_ip/default.aspx

    If you have any further issues with Windows let us know, we will be glad to help you.

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