no i haven't ever run it and no windows 10 has never been on this laptop. Only windows 7. And I guess I have no other choice it seems but to seek help by microsoft or microsoft sponsered support at this point.
Thanks for replying
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I've tried about almost every "solution" I could find on the internet and it's just been one problem after another.
I've just recently received this laptop and I went and tried to play The Sims 3 on here, but when I tried and go play it an error popped up stating "Can't run The Sims 3 with the video card in this system" blah blah. So when I finally found the issue and went to try and update the graphic card, it would say the installation was successful and that I just needed to restart my computer. But I restart my laptop and it still shows up as "Standard VGA Graphics Adapter" under Device Manager. That happened when I went to install the "Intel(R) HD Graphics Family". I've tried every single method I could find to updating this stupid graphics driver, but I've just been running into one problem after another. I thought I finally found a solution when I went to go and try and install the beta version of "Intel(R) HD Graphics 4400", but at the end a window pops up talking about "The driver selected for this device does not support this version of Windows." Every single thing I've tried so far as resulted in nothing but failure. I don't know if it's my laptop that's the problem or what. All I know is I'm about ready to give up at this point.
I'm using a Dell Latitude 3340 Windows 7 Professional 64-bit Intel(R) Core(TM) i3-4010U @ 1.70GHz Hardware IDS: PCI\VEN_8086&DEV_0A16&SUBSYS_061F1028&REV_09 PCI\VEN_8086&DEV_0A16&SUBSYS_061F1028 PCI\VEN_8086&DEV_0A16&CC_030000 PCI\VEN_8086&DEV_0A16&CC_0300
If any of that information is useful.
Thanks.
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no i haven't ever run it and no windows 10 has never been on this laptop. Only windows 7. And I guess I have no other choice it seems but to seek help by microsoft or microsoft sponsered support at this point.
Thanks for replying
I didn't ask if you could run the removal tool, I asked if you'd EVER run it. I also asked if Windows 10 had ever been installed on the computer.
You may obtain Microsoft-sponsored (but not necessarily free) support via the Answer Desk => http://answerdesk.microsoftstore.com
Good luck!
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DISCLAIMER: Posted AS IS with no guarantees. MS MVPs neither represent nor work for Microsoft.
I've tried about almost every "solution" I could find on the internet...
Such as...?
Have you ever run the McAfee Consumer Products Removal Tool?
Has Windows 10 ever been installed on the computer?
How is that removal tool going to help me in this situation? How am i going to use it?
I've tried about almost every "solution" I could find on the internet...
Such as...?
Have you ever run the McAfee Consumer Products Removal Tool?
Has Windows 10 ever been installed on the computer?
Assuming you have an Intel graphics system, the only source for a driver is Dell or Intel.
Enter your Service Tag, find the driver
Alternatively,
Download and install the Intel Driver Utility. If it thinks your drive is not up to date, it will download and install the right one.
If that does not help, then the message is your message. Your computer can not run that application.