Share via

Printer not responding - Canon Pixma MG3220 - Windows 7 64bit HE - Complicated issue

Anonymous
2016-12-23T10:53:07+00:00

When I try to print, I immediately get a "printer not responding" pop up error. There is no error on the printer itself. I simply see a "1" on the digital display and the wifi light is a solid blue. Nothing changes on the printer itself when the error occurs. The copy function and scanner both work fine.

![](https://learn-attachment.microsoft.com/api/attachments/4cef966d-8596-4767-8326-fa5e20166b7a?platform=QnA)

I've tried rebooting. I've tried using 2 different USB cables and using 3 different USB ports. I'm not using any USB hubs and the cable is about 3 feet. The printer is set as my default printer and no other printer is installed. I've made sure that "printer is offline" is unchecked in the top left tab in printing jobs. Under printer properties > ports, "USB001 virtual printer for USB" is checked. Under device manager > USB controllers, I get no errors under "USB printing support."

I tried uninstalling the drivers via programs & features and then "removed device" in devices and printers. I then did the following to make sure the drivers were uninstalled properly:

start > type "printui /s / t2" in search > ENTER > drivers tab, and made sure all printer drivers were uninstalled except "Microsoft XPS document writer."

I rebooted and reinstalled the following official drivers from the Canon website: MG3200 series MP Drivers Ver. 1.02 - 07/22/15 - 17.53 MB

I still ended up with the same error when trying to print.

I installed the same driver on a small laptop running Windows 7 32 bit Ultimate edition and the printer worked on the first try. The laptop installed the driver without an internet connection, perhaps this made a difference as the desktop installs something through Microsoft in the background while I install the official Canon drivers.

I believe this problem may be some kind of driver issue / conflict or corrupt registry entry. Any help would be appreciated.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-12-24T04:37:54+00:00

    Yes, I'm using the latest and basically the only driver.

    I spoke to a few Canon customer support representatives and the last one didn't believe it's a software issue. He seemed to believe it's an issue with one of my firewall ports in Windows. It doesn't make sense because when I turn off my firewall the printer still gives me the same error.

    Here is the document which I was sent:

    Doc ID: ART109227
    Version: 18.0
    Status: Published
    Published date: 11/14/2016
    Updated: 11/14/2016

    Description

    Make sure that necessary ports and programs are not being blocked by security or firewall programs

    Solution

    Blocked Ports and Programs

    In some cases, third-party security or firewall software may be blocking or restricting port traffic or programs causing unexpected results such as inability to install or loss of functionality. Check with the software manufacturer for information on unblocking ports or adding exceptions for specific programs.

    The following are ports and programs are necessary for your printer to function properly depending on the intended use.

    Ports

    TCP 80  -  For HTTP communication

    TCP / UDP 161 For SNMP communication (MAXIFY Printers)

    TCP / UDP 162 For SNMP communication (MAXIFY Printers)

    TCP 443 - For HTTPS communication such as cable-less setup operation (Applicable models only)

    TCP / UDP 515 -  For printing using LPR protocol

    TCP / UDP 9100 -  For printing using Raw protocol

    TCP / UDP 1900 -  For Universal Plug and Play (UPnP) operation

    TCP  / UDP 5222  (MAXIFY Printers)

    TCP / UDP 5357  For acquiring the printer information (WSDAPI)

    TCP / UDP 8611 -  Canon BJNP port for printing

    TCP / UDP 8612 - Canon BJNP port for scanning (Applicable models only)

    TCP / UDP 8613 - Canon BJNP port for sending and receiving faxes from the PC (Applicable models only)

    UDP 3702 - (Windows 7 / Windows Vista)

    The following port list applies only to models with memory card slots

    TCP / UDP 137

    TCP / UDP 138

    TCP / UDP 139

    Programs

    IJ Network Tool

    Default location

    c:\Program Files (x86)\Canon\Canon IJ Network Tool\CNMNPUT.EXE (Windows)

    /library/printers/canon/bjprinter/utilities/canon ij network tool.app (Macintosh OS X)

    IJ Network Scan Utility

    Default location

    c:\Program Files (x86)\Canon\Canon IJ Network Scan Utilityl\CNMNSUT.EXE (Windows)

    /library/printers/canon/bjprinter/utilities/canon ij network scan utility.app (Macintosh OS X)

    IJ Network Scanner Selector

    Default location

    /library/printers/canon/ijscanner/utilities/canon ij network scanner selector2.app (Macintosh OS X)

    MP Navigator EX

    Default location

    C:\Program Files\Canon\MP Navigator EX**\ mpnex**.exe (** refers to version number) - (Windows)

    /application/canon utilities/mp navigator.app (Macintosh OS X)

    My Image Garden

    Default location

    C:\Program Files (x86)\Canon\My Image Garden\cnmigmain.exe

    (Windows)

    /applications/canon utilities/my image garden.app

    (Macintosh OS X)

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2016-12-25T01:25:23+00:00

    Maybe you need to call the manufacturer. How about trying a different printer to the same device and check if its the same issue.

    0 comments
  3. Anonymous
    2016-12-24T03:53:23+00:00

    Is this the latest driver? Can you check the updates from your computer?

    0 comments