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Laptop doesn't connect with Wireless keyboard and mouse

Anonymous
2016-12-09T00:51:07+00:00

My two year old Dell Inspiron 15r 5537 running Windows 8.1 has stopped recognizing the Dell KM632 wireless mouse and keyboard I got with it.

In Device Manager, the wireless USB receiver is flagged when it is inserted.  When I look at the properties for the flagged USB receiver, it shows an error code 28 and indicates the device's driver is not present.  When I try to get Windows to find a driver for it, it can't find one on line or on the computer.  It didn't come with any installation files, and there's no driver on the Dell KM632 support site.

I've tried moving the receiver to another USB port - no luck.  The USB ports are able to report firmware data (i.e. the KM632 model number) from the USB receiver and work with an external hard drive, so I guess they're okay.  The KM632 works on another computer so it's okay too.

It appears I just need to somehow get the driver back.

Other troubleshooting steps...

  • search for new hardware from Device Manager.
  • Windows troubleshooter.  It reported the problem was a missing driver.  When I applied the fix offered by Windows, it checked the computer and on line.  It again neglected to find a driver.  It did this three times before the troubleshooter completed.

troubleshooter reports:

Problems found

Dell KM632 Wireless Keyboard and Mouse doesn't have a driver Not fixed

Dell KM632 Wireless Keyboard and Mouse doesn't have a driver Not fixed

Dell KM632 Wireless Keyboard and Mouse doesn't have a driver Not fixed

Hardware changes might have been detected Detected

  • Dell diagnostic - it only checked the laptop's keyboard and touch pad
  • manually deleted flagged items in Device Manager, reboot
  • verified all drivers for USB items in Device Manager are up to date
  • System Restore to a few days before the problem

System Restore didn't work due to 'unspecified error in System Restore'.

However, on reboot, System Restore notified:  System Restore completed successfully.  ... 12/2/2016 ... documents have not been affected.

  • hard shutdown (shift button down while selecting shut down),restart,insert receiver - still doesn't work
  • tried several other hard shutdowns along the way
  • tested system with Logitech wireless keyboard and mouse.

Windows displayed an installing device notification window with a status bar

It did not work though.

  • tested system with a different Logitech wireless keyboard and mouse. 

Windows displayed an installing device notification window with a status bar.

It did not work either.

Thanks for any suggestions...

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-12-13T23:41:27+00:00

    No one on here or Dell's Laptop Forum knows what to do.  

    I'm offering a "why don't you just give up" answer.  For $35 I got a Bluetooth mouse and can use the laptop keyboard for the spreadsheets since, thankfully, it has a number pad.

    I will get my end-of-year work done!

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  2. Anonymous
    2016-12-13T20:02:29+00:00

    When I try to get Windows to find a driver for it, it can't find one on line or on the computer.  It didn't come with any installation files, and there's no driver on the Dell KM632 support site.

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  3. Anonymous
    2016-12-13T14:42:15+00:00

    It's mainly a driver issue... have you checked with Dell if they have an updated one? or checked their website? and also, do check windows update from time to time..

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  4. Anonymous
    2016-12-09T16:00:06+00:00

    to clarify, it was working before and now wont recognize any BT mouse and keyboard?

    Thanks for your interest.

    Yes the Dell wireless keyboard and mouse set worked flawlessly with the Inspiron 15r laptop for more than two years.  It still works on other laptops.  Additionally, other wireless keyboard and mouse sets that work elsewhere do not work with the Inspiron 15r laptop.

    By the way, it's not BT.  It's got a small receiver that plugs into a USB port.

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  5. Anonymous
    2016-12-09T13:31:36+00:00

    to clarify, it was working before and now wont recognize any BT mouse and keyboard?

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