Share via

Canon Selphy CP720 not listed under printers

Anonymous
2012-10-30T19:14:22+00:00

My Canon Selphy cp720 will not list in any programs under any of my printers lists.

The product is listed under unspecified  when i enter the devices and printers  section of windows 8. None of my programs can see the printer yet it is listed as compatible on the microsoft website. |When i go to device manager there is a small question mark next to the item even though it labels it as the Selphy CP720.

What is the solution and is this an issue to take up with Canon or can microsoft help me in anyway as it worked well on Windows 7  64bit.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2012-10-31T15:46:44+00:00

Hi Lana,

Thank you for visiting Microsoft Community.

From your problem description I understand that the Canon Printer is not listed in the Windows 8 programs.

Please don’t worry; I’ll try my best to help you.

A green question mark "?" in Device Manager means that a compatible driver for this device is installed, indicating the possibility that all of the functionality may not be available.

Method 1: Use a troubleshooter to fix the issue:

a. Type "control Panel" on the start screen,

b. Open "Troubleshooting"

c. Click on “Hardware and Sound”

d. Select Printer,

e. Run the troubleshooter and restart the computer.

Method 2: Uninstall the printer from Device manager and install in Windows 7 compatibility mode:

a) Download the network drivers from the manufacturer’s website.

b) Right-click on the driver and click on ‘properties’.

c) Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7 operating system from the drop down.

d) Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Please post back if you are still experiencing the issue. I will be glad to provide you with additional options available that you can utilize to get this issue resolved.

Was this answer helpful?

4 people found this answer helpful.
0 comments

10 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-12-23T17:27:49+00:00

    Hi all,

    today I have faced the same problem on my system (Windows 10, 64 bit). The driver problem was solved as follows:

    1. Download the the latest driver in the appropriate version (32 bit or 64 bit):

    http://www.canon.de/support/consumer\_products/products/printers/compact\_photo/cd\_\_cp\_series/selphy\_cp720.aspx?type=drivers&language=&os=Windows%207%20(64-bit)

    http://www.canon.de/support/consumer\_products/products/printers/compact\_photo/cd\_\_cp\_series/selphy\_cp720.aspx?type=drivers&language=&os=Windows%207%20(32-bit)#disclaimer 2. Login as administrator 3. Execute the setup file (Don't close the dialog which tells you your version is not supported!) 4. Go to the temp directory (type %temp% in the explorers address bar), open the newly created directory and copy the extracted directory "CanonUPW_000\INST\Windows7_64\CP720\DRIVER" (the concrete name may differ - important is the last folder named DRIVER) to a place of your choice 5. Close the dialog 6. Browse to the driver directory, right click on "cny7206.inf" (or a similar .inf file) and select install (alternatively you can point the driver update dialog in device manager to install the driver from this location). This sould start the installation process and brings the printer to the devices / printers section

    I hope this helps.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2014-03-02T19:00:35+00:00

    You're not missing anything mate, the description above is wrong.

    Do this.

    Download the selphy cp720 windows 7 driver from the Canon website, link below:

    http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/selphy_compact_photo_series/selphy_cp720#DriversAndSoftware

    Left click to select the downloaded file (should be called cp720w7 and it's an exe file that won't run under Win8 at all).

    On the top of the windows explorer window, there's a tab called "Manage" - click the "troubleshoot compatability" button.

    A popup will appear saying "detecting issues".

    Then click on the "Troubleshoot Program" button (the recommended settings one still won't work, I tried it!).

    On the next screen, choose "The program worked in an earlier version of windows"  - should be the first option in the list.

    Choose "Windows 7" (if that's what applies to you, I assume)

    Then click the "test the programme" button. The driver will install and the printer will work.

    You can then click "next" and save the settings for that file if you wish.

    I've literally figured this out a few minutes ago and have just printed the picture I was after on my Windows 8.1 machine. 

    Happy days.

    Hope that helps!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2016-12-25T18:45:45+00:00

    Great, this soution was the first working.

    Thanks a lot.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2012-11-03T10:41:34+00:00

    Many Thanks!

    Your help was extremely accurate and solved the problem on method 2!

    Your response was prompt and we are very grateful.

    Lana Snyman.

    Was this answer helpful?

    0 comments