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Does Intel provide a driver for HD Graphics Family V. 8.15.10.2559 that is COMPATIBLE with Win 7 x64 Pro 'Service Pack 1' (SP1) Update?

Anonymous
2017-02-11T18:05:59+00:00

Not an IT pro, but have been able to handle all PC problems to date myself, with the help of Microsoft and other user forums, until now:  everything points to a flawed HP driver for the 'Intel(R) HD Graphics Family' cited in the subject line.

Unit is an HP 2012 ProBook 4530s, Win 7 Pro x64, Intel Core i3.

OEM hard drive failed 3x while under warranty, reinstalled Win 7 each time from original discs, the last time onto an upgraded Hitachi 500GB HD 2+ yrs ago: no HDD or any other software/hardware problems since then, ever.

AV: MSE, Malwarebytes Prem, Spybot: updated and run daily.

All Windows Updates were continuously installed EXCEPT:

"Win 7 Service Pack 1 for x64-based Systems (KB976932)": many installation attempts all FAILED:

  • with all AV software OFF
  • have run 'System Update Readiness Tool: Windows6.1-KB947821-v34-x64.msu' many times: all attempts FAILED.
  • have run SP1 (KB976932) as 'stand alone' file from dedicated Update site (~ 900 MB): FAILED.
  • Update 'Diagnostic Troubleshooter' run many times: 'no defective files detected'.

Every attempt at installation of SP1 gives: 'Error 80070490' which indicates 'missing/corrupted' files, or 'registry errors'.

Without the SP1 Update, Win 7 can not be upgraded, no browser beyond Exp 9 is possible, Google.forms and many other sites are increasingly inaccessible:  the unit in its present configuration is 'dead in the water' in this regard.

A representative example of the difficulty this Update failure has posed:

https://blogs.technet.microsoft.com/asiasupp/2011/06/19/the-error-0x80070490element-not-found-when-you-are-installing-a-service-pack-or-update/

A number of posts were found pointing to a defective HP Driver for the Graphics Device installed on this ProBook and other HP products during this period.

HP has provided no 'fix', Microsoft has provided no 'fix'.  If I understand the problem correctly, even if Win 7 was uninstalled, and Win 10 installed, without HP providing a correct driver for the SPECIFIC Intel installed graphics device (hardware) on this SPECIFIC laptop,there is NO guarantee that Win 10 will run correctly.  Is this assujption correct?

Accessing this Intel forum as a last resort in hope that anyone with familiarity with this problem might advise as to a possible solution.  Otherwise, this ProBook is a solid, full-size, aluminum-clad laptop that I'd like to keep, if I can upgrade it.

Thanks very much.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-02-12T00:31:29+00:00

    Intel software/drivers are in 2 packages,one is intel graphics,the other is chipset software/drivers,+ if you run a pc

    with RAID/SCSI controller,then its install is needed,but must be set in BIOS(advanced chipset) enable RAID/SCSI,

    even if a set isnt installed,read owners manual..

    https://downloadcenter.intel.com/product/46645/Desktop-Chipsets

    https://www-ssl.intel.com/content/www/us/en/search.html?toplevelcategory=none&keyword=i3&topicarea=Downloads

    Both links are intel i3 processor hardware,

    https://downloadcenter.intel.com/download/26361/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver

    The last link is pc hard drive controller driver/software,down load and install after the above,also,all/any mfg might/

    should have these installations,but after 3yrs or so after pc mfg,current/updated software/drivers never get latest versions..

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  2. Anonymous
    2017-02-12T00:30:24+00:00

    Under the Microsoft TechNet page dealing with the notification always seen:  "The error 0X80070490 (Element not found) when you are installing a service pack or update" noted above:

    https://blogs.technet.microsoft.com/asiasupp/2011/06/19/the-error-0x80070490element-not-found-when-you-are-installing-a-service-pack-or-update/

    • one apparent solution appears in the comments:

    "The solution here is what finally fixed this for me after hunting around for hours looking for a solution":

    http://beerpla.net/2011/05/06/how-to-fix-error_not_found-0x80070490-during-windows-7-sp1-installation/

    The process involves many command-level procedures, something I have very limited experience with.

    I was able to get as far as Step 1, but was unable to open the CBS.log:  'access denied'.  I am stuck at this step, dunno how to work around this.

    If someone could vette this process and help me work through it, I would be very grateful.  This is the only post ever found wrt this issue that claims a fix.

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  3. Anonymous
    2017-02-11T23:19:07+00:00

    @aakkam22 & ElderN:  thanks for your prompt replies.

    Let me repeat a key point again:  'I Not an IT pro', so I will take each question/answer one by one:

    1.  'Have you thought about installing Windows 7 with SP1 integrated (slipstreamed) into the image?' 

    I don't know how you can install a Win update wihtout the OS already installed.

    I don't know what it means to integrate/'slipstream' SP1 'into the image'

    After each inexplicable OEM HD failure, I backed-up the system onto an external HD.

    I read every Win 7 'Help' guide on back-up techniques and 'creating a system image', but I don't think I was ever able to do this successfully.

    2.  'you can look up your current product key and then use it to download/activate a Win7 SP1'

    Win 7 Pro came preinstalled on this ProBook:  neither the 'HP Operating System DVD-Windows 7 Professional' disk or the paper sleeve have any identifying 'product key'.

    In Control Panel, under 'system' the last spec is 'windows activation':  'windows is activated' and 'Product ID:  00371-OEM-8992671-00008':  I don't know if this number corresponds to the 'product key'.

    If this is the product key, then I assume that if I follow the instructions here:

    https://www.microsoft.com/en-us/software-download/windows7

    that I can somehow find and download the SP1 Update 'disc image file (ISO file)' as you describe, then 'use it to download/activate a Win7 SP1 iso that matches the version and bit you have now'?  Please explain how this process differs in any way from each of the dozens of attempts at downloading SP1 (and the 'system update readiness tool 'hotfix') described above?

    @ElderN is describing this process as a 'clean install' (?)

    After each of the 3 HD failures noted above, when I was starting with a blank HDD, wasn't the process of Win 7 using the HP disk in effect a 'clean install'? 

    This was followed by download of the 'HP Application and Driver Recovery DVD' to install drivers and software originally installed on the unit.

    After the last such installation, I spent the next few days insuring that each and every driver was the most up to date, as per the ProBook 4530s 'Drivers & Softwar' page still maintained by HP:

    http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5060882&swLangOid=8&swEnvOid=4059

    • many of the drivers were updated versions of the ones on the original disk.

    3.  'What Intel graphics do you have? You can check from Device Manager under the "Display Adapters" category.'

    I answered this question in my first post:  using the latest version of HP Support Assistant, under 'Video Specifications':  'Graphic Device 1:  Intel(R) HD Graphics Family, Version:  8.15.10.2559 (10/21/2011)'

    4. 'If you already have graphics drivers installed and working fine, then you can ignore the one WU is offering you.'

    Neither HP (via Support Assistant) nor Windows Update has sent me any Graphics Driver Update  in the last ~ 2 years, I have regularly gone through all drivers listed on the HP support page listed above, but there have been no new applicable driver replacements since then.

    I've spent untold days attempting to solve this issue, to the extent of my abilities.

    I have found HP forum support threads reporting that this driver does not 'run just fine':  all further comments on those threads have been locked.

    I found a Microsoft TechNet page dealing with this issue, with user comments from 2011 to 2015, none of which offer any solution with reasonable difficulty - I would ask the moderators to please review this, as THIS IS MY PROBLEM:

    https://blogs.technet.microsoft.com/asiasupp/2011/06/19/the-error-0x80070490element-not-found-when-you-are-installing-a-service-pack-or-update/

    5.  @ElderN:  'For Windows 10 does it matter that for that model the HP WWW site says:  'HP is not testing or developing Windows 10 drivers for these PC products:  if you choose to use Windows 10 some features, applications, and connected devices might not work as expected.''

    Without any special expertise, this is the EXACT, bottom-line issue I identified as the make-or-break issue here: 

    'If I understand the problem correctly, even if Win 7 was uninstalled, and Win 10 installed, without HP providing a correct driver for the SPECIFIC Intel installed graphics device (hardware) on this SPECIFIC laptop,there is NO guarantee that Win 10 will run correctly.  Is this assumption correct?'

    What you are essentially confirming is:  'no, there is NO guarantee that Win 10 will run correctly with the current Intel Graphics Device (hardware) and 'latest' HP Driver for THIS device on THIS unit here:

    http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5060882&swItemId=ob_103472_1&swEnvOid=4059#

    I currently have posted the same question at the top to the Intel User Forum Graphics subgroup:  after 48 hours have gotten no answers.

    @Aakkam22 & ElderN:  I am grateful for you attention to this matter, thanks.

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  4. Anonymous
    2017-02-11T20:52:34+00:00

    A clean install of Windows 7 with SP1 already in is a good idea.

    Are you going to provide the details - explain and/or demonstrate how to go about doing that?

    How does one "look up your current product key and then use it to download/activate a Win7 SP1 iso"?

    For Windows 10 does it matter that for that model the HP WWW site says:

    • HP is not testing or developing Windows 10 drivers for these PC products.
    • If you choose to use Windows 10 some features, applications, and connected devices might not work as expected.

    Are the chances still good that Windows 10 will run fine?

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  5. Anonymous
    2017-02-11T18:26:21+00:00

    Have you thought about installing Windows 7 with SP1 integrated (slipstreamed) into the image? If you do it that way, you'll have a leaner, meaner result without all the updating junk and HP crap. If you decide to go this route, you can look up your current product key and then use it to download/activate a Win7 SP1 iso that matches the version and bit you have now. It doesn't matter if you have the retail or OEM version.

    Regarding the video drivers, if it runs on Windows 7, then there is a chance it will work on Windows 10. What Intel graphics do you have? You can check from Device Manager under the "Display Adapters" category. 

    If you already have graphics drivers installed and working fine, then you can ignore the one WU is offering you.

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