Error: "A network cable is not properly plugged in or may be broken"

Hi,

To assist you better, kindly provide us more details by answering the following questions:

What is the make and model of your device?

• Have you made any changes on your computer prior to the issue?
• Are you trying to connect to the internet via wired or wireless connection?
• Have you tried connecting other devices? If so, are you getting the same issue?

Meanwhile, to help resolve your concern, we suggest that you run the Internet Connection troubleshooter. To do this, follow the steps below:

1. On the Start menu, type Troubleshooting and hit Enter.
2. Choose Network and Internet.
3. Select Internet Connections.
4. Follow the on-screen instructions on how to run the troubleshooter.

Should you need further assistance, feel free to get back to us.

Thanks for responding.

I have a Toshiba Satellite C660D-16F, Windows 7.

I am using wireless connection.

Prior to that, I didn't make any changes.

My mobile device is connected so the problem is just my laptop.

I tried safe mode with network support - still no Internet.

I ran the troubleshooter but I'm getting the same Ethernet error. I never had to use an Ethernet cable before..

I really need your help.

Thanks

Thank you for letting us know. With regard to your concern with the wireless connection, we suggest that you update the Network adapter driver of your computer. To do this, follow these steps:

1. Press Windows key + R on your keyboard.
2. Type devmgmt.msc and hit Enter.
3. Expand Network adapter driver.
4. Right-click on your Network adapter driver and click Update Driver Software.
5. Restart your computer.

If the issue persists, we suggest that you that you install the latest driver for your Network adapter. You can check your computer manufacturer's website for the updated driver or ask assistance from their support team on installing the right driver for your device.

Regards.

Hi, I have the similar problem with my Asus X441U series that was just purchased around 6 month ago. I have tried to follow the instruction provided in this forum but those steps didn't work at all. My laptop is still unable to connect to the network. Thus, I need further assistance. Thank you

Thank you for letting us know. With regard to your concern with the wireless connection, we suggest that you update the Network adapter driver of your computer. To do this, follow these steps:

1. Press Windows key + R on your keyboard.
2. Type devmgmt.msc and hit Enter.
3. Expand Network adapter driver.
4. Right-click on your Network adapter driver and click Update Driver Software.
5. Restart your computer.

If the issue persists, we suggest that you that you install the latest driver for your Network adapter. You can check your computer manufacturer's website for the updated driver or ask assistance from their support team on installing the right driver for your device.

Regards.

Hi Mashumi,

Thank you for the information that you've provided. If you're still having issues with connecting to the Internet, try following the troubleshooting steps in this article: Fix network connection issues in Windows 10. You can skip the parts and methods that you've done and proceed to the steps that you haven't done yet.

Update us with the outcome so we can provide further assistance.