Hi again Robert,
I have finally manged to get all the Windows Updates installed. Because I had done the factory reset, windows had load and loads of updates that it wanted to install! (at least 200 plus!) So I left my laptop on one evening and just let it 'do its things', and after several hours it had downloaded all the updates. Then it was another long wait when I reset the computer and all the updates get installed and configured!
After all that, I noticed that the 'Live Scan' was working. There was no error message, and it was turned on.
So I can only presume that one of the updates made a difference which solved my issue.
I did notice that off the 200 plus updates, there was quite a few the failed to install.
I have included a snap shot of the worst section from the list of updates, and you can see that this whole page of updates failed. I'm going to give them another try just in case, and I might try installing them individually if all else fails. If you have any advice, you are welcome to help with this matter also!
So my initial problem is now solved, so thank you very much for your help.
It really has been much appreciated.
Stuart.