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windows 10 windows defender not update with error code 0x800704e8

Anonymous
2017-01-04T20:50:32+00:00

windows 10 windows defender not update with error code ox800704e8 many times

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-01-06T11:27:45+00:00

OK, I found the error. Thanks for the logs. It turns out that you triggered the update when system itself was updating Windows Defender, causing sort of confusion, and thus error.

Example, look at this log:

*******************************************************************************

1/6/2017 04:34:23 AM Microsoft-Windows-Windows Defender Error 2001 Maggie-PC

Windows Defender has encountered an error trying to update signatures.

New Signature Version: 

Previous Signature Version: 116.72.0.0

Update Source: Microsoft Malware Protection Center

Signature Type: Network Inspection System

Update Type: Full

User: Maggie-PC\Maggie

Current Engine Version: 

Previous Engine Version: 2.1.12706.0

Error code: 0x800704e8

Error description: The remote system is not available. For information about network troubleshooting, see Windows Help. 

*******************************************************************************

1/6/2017 04:34:23 AM Microsoft-Windows-Windows Defender Error 2001 Maggie-PC

Windows Defender has encountered an error trying to update signatures.

New Signature Version: 

Previous Signature Version: 1.233.4073.0

Update Source: Microsoft Malware Protection Center

Signature Type: AntiSpyware

Update Type: Full

User: Maggie-PC\Maggie

Current Engine Version: 

Previous Engine Version: 1.1.13303.0

Error code: 0x800704e8

Error description: The remote system is not available. For information about network troubleshooting, see Windows Help. 

*******************************************************************************

1/6/2017 04:34:23 AM Microsoft-Windows-Windows Defender Error 2001 Maggie-PC

Windows Defender has encountered an error trying to update signatures.

New Signature Version: 

Previous Signature Version: 1.233.4073.0

Update Source: Microsoft Malware Protection Center

Signature Type: AntiVirus

Update Type: Full

User: Maggie-PC\Maggie

Current Engine Version: 

Previous Engine Version: 1.1.13303.0

Error code: 0x800704e8

Error description: The remote system is not available. For information about network troubleshooting, see Windows Help. 

*******************************************************************************

1/6/2017 04:34:22 AM Microsoft-Windows-Windows Defender Information 2000 Maggie-PC

Windows Defender signature version has been updated.

Current Signature Version: 1.233.4073.0

Previous Signature Version: 1.233.4026.0

Signature Type: AntiSpyware

Update Type: Delta

User: NT AUTHORITY\SYSTEM

Current Engine Version: 1.1.13303.0

Previous Engine Version: 1.1.13303.0

*******************************************************************************

1/6/2017 04:34:22 AM Microsoft-Windows-Windows Defender Information 2000 Maggie-PC

Windows Defender signature version has been updated.

Current Signature Version: 1.233.4073.0

Previous Signature Version: 1.233.4026.0

Signature Type: AntiVirus

Update Type: Delta

User: NT AUTHORITY\SYSTEM

Current Engine Version: 1.1.13303.0

Previous Engine Version: 1.1.13303.0

*******************************************************************************

1/6/2017 04:34:22 AM Microsoft-Windows-Windows Defender Information 2011 Maggie-PC

Windows Defender used Dynamic Signature Service to discard obsolete signatures.

Current Signature Version: 1.233.4073.0

Signature Type: AntiVirus

Current Engine Version: 1.1.13303.0

Dynamic Signature Type: Signature update

Persistence Path: C:\ProgramData\Microsoft\Windows Defender\Scans\RtSigs\data\09bce56bb453a93f20482f69f7db6ed44bd50839

Dynamic Signature Version: 0.0.0.0

Dynamic Signature Compilation Timestamp: ‎1/‎5/‎2017 8:33:55 PM

Removal Reason: Automatic

Persistence Limit Type: Duration

Persistence Limit: 216000000

*******************************************************************************

Take a look at bold text in log above. System was performing normal update operation, called Delta update (see User: NT AUTHORITY\SYSTEM). But at the very same time, User: Maggie tried to update, confusing Defender to perform a Full update, which is not desirable and thus error was presented.

You should not worry about Windows Defender. It is working normally. The only sign of worry will be definitions being older than 72 hours. As long as definitions are getting regularly updated (whether automatically or by you), Defender is fine and no signs of worry.

PS: Error code was 0x800704e8 not 0x80074e8. Caused a lot of confusion!

Prashant Kumar

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  1. Anonymous
    2017-01-04T21:27:10+00:00

    Windows 10 defender does not update itself with the error nr ox80074e8

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  2. Anonymous
    2017-01-06T13:11:01+00:00

    Thank you very much!

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  3. Anonymous
    2017-01-05T15:07:20+00:00

    Please provide us with logs of the problem so that we can analyse the problem further. To collect logs follow instructions from this wiki:

    https://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/how-to-create-the-support-logs-file-for/da3bf37f-b51a-4e81-9d25-42acde748ba5

    Important: You must not mail the logs to email ID specified in wiki. Upload them to OneDrive and post the link here.

    Prashant Kumar

    I did this and logged them in my OneDrive

    now what...Kumar?

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  4. Anonymous
    2017-01-05T10:54:48+00:00

    Please provide us with logs of the problem so that we can analyse the problem further. To collect logs follow instructions from this wiki:

    https://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/how-to-create-the-support-logs-file-for/da3bf37f-b51a-4e81-9d25-42acde748ba5

    Prashant Kumar

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