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Touchpad not working-mouse disappeared Asus laptop Windows 8.1

Anonymous
2017-04-06T17:24:53+00:00

My mouse pointer has disappeared, my touchpad is not working, Tried the fn+f9 but it didn't work. I looked in driver management and I cant find any relevant touchpad files. It did this last week and I found the touchpad had a delay so i rectified the problem and went to do that again but the options aren't there now. 

Does anybody know how to get it working? 

Thanks

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2017-04-10T09:46:37+00:00

    To assist you further with your concern, we suggest that you check the Settings if the touchpad is turned On.

    To do that, you may follow these steps:

    1. Click Start Menu.
    2. Open PC Settings.
    3. Open PC and Devices.
    4. Open Mouse and touchpad.
    5. Turn Touchpad On.

    Keep us updated about your concern, so we can assist you better.

    200+ people found this answer helpful.
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  2. Anonymous
    2017-04-07T09:55:50+00:00

    Hi Laura,

    To determine how to fix your concern regarding your laptop's touchpad and mouse issue, you may follow the steps below:

    Run the Hardware and Devices troubleshooter:

    1. Click Start button, type Control Panel and press Enter.
    2. In the search box, type troubleshooting and then select troubleshooting.
    3. Under Hardware and Sound, select Configure a device.

    Update the device driver using Windows Update:

    1. Click the Start button, type Windows Update and press Enter .
    2. In the left pane, select Check for updates.
    3. On the Select the updates you want to install page,look for updates foe your device, select the check box for the driver that you want to install, and then click OK. There might not be any available driver updates.
    4. On the Windows Update page, select Install updates. Windows Update will tell you if the updates were successfully installed.

    Download and Install a driver:

    1. Click Start button, type Device Manager and press Enter.
    2. In the list of hardware categories, find the device that you want to update, and then double-click the device name.
    3. Click the Driver tab, click Update Driver, and then follow the instruction.

    Keep us informed if you need more assistance.

    50+ people found this answer helpful.
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  3. Anonymous
    2017-04-07T21:35:41+00:00

    Hi thank you for your reply.

    I have tried all of the options- i tried to update the driver software and it said all of my driver software is up to date. Windows had no updates to do and nothing happened with the troubleshooting. 

    Any more help will be much appreciated.

    30+ people found this answer helpful.
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