Share via

GTA San andreas cannot find audio card installed in Windows 10

Anonymous
2017-04-07T18:35:34+00:00

Hello,

I have an Acer Aspire V3-574G laptop with 4GB DDR3L RAM, Intel Core i3-5005U processor, 1TB HDD and NVIDIA GeForce 940M 2GB GPU, running Windows 10 64-bit Version 1703 Build 15063.13 (Creators Update). I tried to run GTA San Andreas on the laptop, but it gives the following error-- "Grand Theft Auto SA cannot find audio card installed" (attached screenshot). The sound driver in my laptop is the Realtek High Definition Audio driver. What should I do? Please help!! That game is very important to me!!!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2017-08-02T01:40:51+00:00

    Thank you for your patience. Let us try to get software and driver updates on Windows 10, here is a link on how to do it.

    Don't forget to let us know how it turns out.

    80+ people found this answer helpful.
    0 comments

21 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-04-08T08:20:47+00:00

    Hello Jomari,

    I am getting the audio card error only in GTA San Andreas. I have two other games in the laptop, Need For Speed Most Wanted 2005 Black Edition and Need For Speed Most Wanted 2012. Both run fine with audio.

    I tried downloading the driver from the Manufacturer website and installing it (in a way, reinstalling the driver), yet nothing happened. Only GTA San Andreas is showing the above error.

    5 people found this answer helpful.
    0 comments
  2. Anonymous
    2017-04-19T18:54:56+00:00

    Hi Jomari,

    Actually before this GTA San Andreas issue came up, I was really eager to install the Creators' update on my PC. I liked it, and I still do, especially the new updates to the Edge browser, and the new Game Mode.

    However, I tried re-installing the audio driver yet again, and re-installed the game too. Yet it is still not running, and I am not able to get developer support either. I tried posting my issue on Rockstar Forums, but nobody has answered my question. 

    I beg you to please help me run this game on my PC. I never ever had any issues on it before this. It runs really well on other PCs, including my cousin's desktop.

    The name of the audio card, as found out in System Information, Device Manager and dxdiag run command sound tab, is "Realtek High Definition Audio".

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2017-04-15T15:55:13+00:00

     Have you attempted any troubleshooting steps yet?

    Hi Jomari,

    I tried returning to the previous anniversary build Version 1607 Build 14393, but still no positive happenings so far, so I'm again downloading and going to the Creators' Update Build.

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2017-04-07T20:49:07+00:00

    Hi Aaditya,

    We will need additional information to isolate this issue. please provide us additional information by answering the following questions below:

    * Are you getting this error on other games or on other apps on windows 10?

    * Have you tried to update the driver of your sound card to the latest version?

    NOTE **:**You can download the latest driver of your Audio card by going to their main website.

    2 people found this answer helpful.
    0 comments