Hi,
The Microsoft Community (formerly Answers) has no influence on XBox or XBox Live
so you need to contact them.
Using the Xbox 360 controller for Windows
http://support.xbox.com/en-US/games/pc-games/xbox-controller-for-windows-info
Set up your Xbox 360 controller for Windows
http://support.xbox.com/en-US/games/pc-games/xbox-controller-for-windows-setup
Troubleshoot your Xbox 360 controller for Windows
http://support.xbox.com/en-US/games/pc-games/xbox-controller-for-windows-help
XBox - Support
http://support.xbox.com/en-us/Pages/default.aspx
XBox - Contact Us (Support)
http://support.xbox.com/en-US/contact-us
XBox - Support Forums - and My XBox (on upper right)
Xbox Support phone number
- Toll free: (800) 4MY-XBOX or (800) 469-9269
Hours of Operation: 600h to 2200h / Pacific Standard Time / everyday
International (Direct Dial to U.S.A): 425-635-7180
XBox LIVE - Service Status
http://support.xbox.com/en-US/xbox-live-status
Manage XBox Live Account
Troubleshoot XBox Live Sign-in Problems
http://support.xbox.com/en-US/billing-and-subscriptions/windows-live-id/xbox-live-sign-in
Xbox Live - Account Suspension Case Review
http://forums.xbox.com/xbox\_support/xbox\_360\_support/f/41/t/2023560.aspx
Xbox Live - Policy & Enforcement - Case Review
https://enforcement.xbox.com/Home/HowTo#sub-topic0-6
Xbox - Feedback
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.