Driver for AMD High Definition Audio Device

Question

Driver for AMD High Definition Audio Device

Anonymous

I’m using Windows 7 on my 4 year old Asus laptop. About a week ago I was playing with the mixer on my sound control (speaker icon), and while changing between Realtek High definition audio, AMD High Tech Audio and WS Audio Device I lost all sound on my laptop. According to the volume level thingy I still have sound. According to Winamp, I still have sound. According to every device including my audio drivers I still have sound. Yet I have no sound. So I went to Microsoft.com and the suggested I remove and re-install the drivers. I even asked, “When I do so where is Windows 7 going to go to get the new drivers?” They said, “Oh, it’ll automatically go to the website of the maker and download it.” So I removed the AMD High Tech Audio driver, and did a reboot. The bus then showed as an unknown audio device with no driver and Update Driver was greyed out. I then went to your website which downloaded a program that “auto-senses the minimal drivers needed.(OSGS14-WindowsUpgradeAssistant-32bitand64bit-ClientSKU-4141411.exe).” In Device Manager properties the bus now is shown in the Sound, video, and game controllers, but as a “High Definition Audio Device,” but not as an AMD device like it should. It is also using the Microsoft driver not yours, and I still have no sound! I think we’re heading in the right direction. We’re just not quite there yet. Please instruct me as to how to proceed.

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3 additional answers

Answer 1

Microsoft has said multi-audio devices can be installed and available at the same time,but cannot run together...

Either way,one can set BIOS to run default sound device,install its software/drivers in windows,then once running,

in device mgr,uninstall default sound hardware,do not restart pc.Shutdown pc,install 3rd party hardware,in BIOS,

in windows install software/drivers.This was xp setting,win 7/vista use the same,The setting(s) might require disable

with default,then 3rd party gets added,this actually is the same type of configuration with pc hardware video chip,

it can be added to 3rd party video card (8MB) of its memory.

Answer 2

I was able to let Windows search for a new driver to retrieve the proper driver for my sound device not long after posting this. I have to max out the sampling rate, but when I click on "test." I can hear sound. Unfortunately, that's the only time I hear sound. Here’s the info you requested. I sure hope someone can help.

OS Name Microsoft Windows 7 Home Premium

Version 6.1.7601 Service Pack 1 Build 7601

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer ASUSTeK Computer Inc.

System Model K53U

System Type x64-based PC

Processor AMD C-60 APU with Radeon(tm) HD Graphics, 1000 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 216, 8/26/2011

SMBIOS Version 2.7

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "6.1.7601.17514"

Time Zone Pacific Daylight Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 7.60 GB

Available Physical Memory 2.03 GB

Total Virtual Memory 15.2 GB

Available Virtual Memory 8.07 GB

Page File Space 7.60 GB

Page File C:\pagefile.sys

Sound Info

Name WsAudio_Device

Manufacturer WsAudio_Device

Status OK

PNP Device ID ROOT\MEDIA\0000

Driver c:\windows\system32\drivers\virtualaudio.sys (1.0.0.1, 30.35 KB (31,080 bytes), 7/18/2016 4:34 AM)

Name AMD High Definition Audio Device

Manufacturer Advanced Micro Devices

Status OK

PNP Device ID HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\4&15F24BA7&0&0001

Driver c:\windows\system32\drivers\atihdw76.sys (7.12.0.7723, 102.52 KB (104,976 bytes), 3/1/2016 4:55 AM)

Name Realtek High Definition Audio

Manufacturer Realtek

Status OK

PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1043104C&REV_1001\4&191F740E&0&0001

Driver c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6418, 2.88 MB (3,021,672 bytes), 10/21/2011 6:18 PM)

Answer 3

well That sure sounds like a pain in the backside to have to keep changing it like that. My drivers have been living amongst each other in peace and harmony on my laptop for the past 4 years. What bothers me is that I know for a fact that my laptop internal speakers use RealTek High Definition audio. And once in awhile it uses AMD's High Definition Audio driver once in awhile too. However, I've noticed their's a 3rd device driver calling my speakers home from time to time, WS Audio_Devices. No doubt to be used for my WonderShare Video editor. Come to think of it I was utilizing WonderShare when I lost my sound.

. The strange thing is it’s attached itself to my line in / earphones jack and it worked fine before without it. I only use that line to play my MP3's / Winamp through my Am/FM/CD player's external speakers. Or at least I used too.

Answer 4

Windows will not "automatically go to the website of the maker and download" drivers.

If you let Windows choose/select/download/update any hardware device drivers (video, audio, network) for your system you run a high risk of those devices malfunctioning. Microsoft doesn't know what the best drivers are for your system.

From what I can see the OSGS14-WindowsUpgradeAssistant-32bitand64bit-ClientSKU-4141411.exe is a Windows 8.1 Upgrade Assistant tool:

How/why to you think that applies to fixing a sound problem in Windows 7?

Do this so we can see what you have:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

For audio driver information, expand the Components, click Sound Device, click Edit, Select All, Copy and then paste the information back here.

To expedite things take a moment to read the instructions in this link and learn how to include a screen shot in your topic:

How to include a screen shot in you post

Then post a screen shot of your Device Manager with the Sound, video and game controllers expanded so we don't have to imagine what you are seeing.

Along with the two things from msinfo32 we should see from you something like this example:

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Driver for AMD High Definition Audio Device

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