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QWEASD and spacebar not working on Microsoft Wireless Comfort Keyboard 5000‏

Anonymous
2012-12-26T18:28:46+00:00

I bought a Microsoft Wireless Comfort Keyboard 5000 and after installing the latest drivers through the MS website, I realized that the QWEASD keys and spacebar were not working. Though the mouse and all other keys (even the function keys) were working fine, I assumed it was a mechanical defect and returned the device.

The store gave me a new device (same model) and after installing the latest drivers I again realized that the QWEASD keys and spacebar were again not working. This may be a very, very rare coincidence, but of course I suspect that there's a bug or something. I am using the keyboard on my Vaio S-series laptop, using Windows 7 64bit.

Thanks,

Marco

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-03-24T13:58:21+00:00

    I have the Wireless Comfort Keyboard 4000, and I was disgusted by the fact that mine stuck. Then, I found this video on YouTube, which may help you. The design is slightly different (his is an Alienware keyboard), but the idea is that the metal prongs are not in the correct location. I can only guess it is an assembly issue.

    https://www.youtube.com/watch?v=gCHFRTHlY5o

    I hope pointing this out helps someone out there, struggling.

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  2. Anonymous
    2013-01-11T08:16:04+00:00

    Hi Sandeep, 

    Nothing you suggested above worked for me. I'm having the same issue as Marco pointed out above.

    However, what is different about my situation is that I've had this keyboard/mouse combo (MS Combo 5000) since August 2012 and its been working wonderfully....until yesterday January 10th. The QWESD + spacebar + ctrl button...simply DO NOT WORK (among other keys as well)

    I've tried everything:

    a. new batteries

    b. uninstall/reinstall of drivers

    c. restart/shutdown of machine.

    d. Different USB ports.

    EVERYTHING I'VE TRIED. It is rather frustrating as I've been a long time fan of MS wireless kb/mouse combo's since 2003.... and now in 2013 is the first time I've experienced an issue...

    What boggles my mind is that this hardware was working perfectly for almost 6 months. And now, the keys don't work and the symptoms are exactly the same as what others have posted online, like Marco above, and this gentleman here: http://answers.microsoft.com/en-us/windows/forum/windows\_7-hardware/wireless-comfort-keyboard-5000win7x32some-keys-not/d27888a6-354b-43e4-bf0f-c3f5aab8dd10?auth=1

    I'm on a Lenovo Thinkpad (its a work machine so don't know the full specs and at this point don't think it matters) and am running Win7 32 bit.

    IS THERE ANYTHING THAT CAN BE DONE?

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  3. Anonymous
    2013-01-20T16:44:31+00:00

    Hi Shuf,

    I definitely understand how frustrating it would be when you are not able to work with the device you have paid for.

    I would suggest you to contact Microsoft Hardware:

    http://www.microsoft.com/hardware/en-us/support/contact-us

    Please post back if you need further assistance on the issue.

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  4. Anonymous
    2012-12-27T14:48:28+00:00

    Hi Marco,

    Thank you for contacting Microsoft community. We will be glad to assist you with your concern.

    From the description mentioned, you are unable to access some keys and space bar from the Microsoft Wireless Comfort Keyboard.

    I would suggest you to follow the methods to fix the hardware issue.

    Method 1: You may try to run the Fixit.

    Hardware devices are not working or are not detected in Windows

    http://support.microsoft.com/mats/hardware\_device\_problems/

    Method 2: Follow the steps in the link to fix driver issues

    Tips for fixing common driver problems

    http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-driver-problems

    Method 3: Try to connect in clean boot mode:

    Clean boot: To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: When the troubleshooting is over do not forget to reset the computer to normal startup. Follow the step 3 in the above article.

    Post back with the result. If the issue is still not resolved, I’ll be glad to provide additional options.

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