Hi,
· When did the issue start?
Step 1: Check in Clean Boot.
a. Click Start and in Start search type msconfig and press Enter.
b. Click on Continue in the UAC prompt.
c. In System Configuration Utility Click on the Startup tab.
d. Uncheck the option for Acresso Software Manager
e. Also click on the Services tab and only uncheck the option for Acresso Software Manager.
f. Restart the Computer and check.
“How to perform Clean Boot” http://support.microsoft.com/kb/929135
Note: Please ensure that the computer is set to start as usual by following the step 7 from the article.