Hi,
Let us try to run System File Checker (SFC Scan) as this could be an issue with corrupt system files.
System File Checker is a utility in Microsoft Windows that allows users to scan for and restore corruptions in Windows system files
Perform System File Check (SFC), and then check if this fixes the issue.
Follow the steps:
- Press
Windows Key + X.
- Click on
Command prompt (Admin).
- In Command prompt, type ‘sfc /scannow’ without quotes and hit
Enter.
Also see:
**http://support.microsoft.com/kb/929833**
Also applies to Windows 10.
For issues with Windows update,
I suggest you to manually reset the Windows Updates Components and check.
a) Press
Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
b) Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each
command.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
c) Now rename the
SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
d) Now, let’s restart the
BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the
ENTER key after you type each command.
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
e) Type
Exit in the Command Prompt to close it.
Now you may try running the Windows Updates and check whether able to install the update.
Hope it helps.