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Wireless disconnects when laptop lid is closed

Anonymous
2013-11-15T10:13:01+00:00

Hello,

I purchased a Toshiba Satellite S55t-A5238 earlier this week. It has Windows 8. 

Unfortunately, when I close the laptop lid, the wireless internet connection disconnects.

I tried the following:

  • I made sure to go to the Realtek Wireless Network Adaptor in Device Manager and unchecked the  "Allow the computer to turn off this device to save power".
  • I also went to the Power Options and set it so it does Nothing when the lid is closed.
  • In Advanced Power Settings, I changed the Wireless Adaptor Settings' Power Saving Mode to Maximum Performance.
  • I updated the wireless network adaptor driver and that did not help. I also removed it and put back an older driver which did not help either.
  • I removed the Toshiba Eco power management program that came with the computer.

I restarted the computer several times and I still have this problem. My family's other laptops with Windows 7 do not do this. Now, I have to leave the laptop lid open when I am downloading something that will take awhile because the wifi shuts off after a few moments when I close the lid.

Has anyone else experienced this? Is there a way to fix this? I'm not sure if this is a Toshiba problem or Windows 8 problem. I'm tempted to return the laptop since this is very inconvenient.

Thanks.

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2017-03-27T14:16:36+00:00

    Go to control panel --> network and sharing --> change adapter settings --> right click on connected wifi network ---> properties --> configure --> power management --> unclick allow computer to turn off this device to save power. Worked in Windows 10 for me

    100+ people found this answer helpful.
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  2. Anonymous
    2013-11-16T05:03:24+00:00

    Hi,

    I would suggest you to follow these methods and check if it helps.

    **Method 1:**It appears  that disabling the option to turn off the wireless card alone to save power isn't sufficient. Disable the USB selective suspend option under power settings as well and check the issue.

    Selective suspend is a way of saving power. If a hardware device is left idling for long enough, the computer automatically reduces the power sent to that device which results in the device essentially ‘hibernating’. 

    Follow these steps:

    a. Click on **Windows key + X,**choose Control Panel.

    b**.**Type Power Options.

    c. On your selected power plans, select ‘Change Plan Settings’

    d. Select Advanced Power Settings

    e. Expand USB settings and expand USB selective suspend setting

    f. Disable Selective suspend.


    Method 2:

    If that does not help, I would suggest you to remove the current power plan and create it again.

    http://windows.microsoft.com/en-us/windows-8/power-plans-faq

    Let us know if it helps. If the issue persists, please reply, we will be happy to help you.

    100+ people found this answer helpful.
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  3. Anonymous
    2017-11-26T11:32:33+00:00

    Sorry for commenting on such and old thread, but this happened last night with my Lenovo laptop. I think that my solution or theory applies to your PC too. You see, the body of my laptop is made out of magnesium, a metal. Your laptop's body is made out of aluminum, also a metal. When speaking about radio waves and WiFi, metal is known to reflect radio waves and doesn't really let them pass through like plastic does. 

    So what I think is happening is that you're basically encasing your wireless network card in a reflective material that doesn't let the radio waves pass through, neither in nor out.

    When I remembered that my laptop was made out of magnesium I opened the lid and everything worked.

    9 people found this answer helpful.
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  4. Anonymous
    2013-11-16T23:05:03+00:00

    Hello Rajith,

    Thank you for the reply.

    I tried Method 1 and unfortunately it did not resolve the issue.

    I tried Method 2 next. I was already using the Balanced (Recommended) default power plan and I could not figure out how to remove it though. I did create my own Custom power plan and tried choosing settings where the laptop would not sleep when the lid is closed (plus Method 1 above), but that did not work.

    9 people found this answer helpful.
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  5. Anonymous
    2016-12-27T20:41:03+00:00

    Hello,

    I purchased a Toshiba Satellite S55t-A5238 earlier this week. It has Windows 8. 

    Unfortunately, when I close the laptop lid, the wireless internet connection disconnects.

    I tried the following:

    • I made sure to go to the Realtek Wireless Network Adaptor in Device Manager and unchecked the  "Allow the computer to turn off this device to save power".
    • I also went to the Power Options and set it so it does Nothing when the lid is closed.
    • In Advanced Power Settings, I changed the Wireless Adaptor Settings' Power Saving Mode to Maximum Performance.
    • I updated the wireless network adaptor driver and that did not help. I also removed it and put back an older driver which did not help either.
    • I removed the Toshiba Eco power management program that came with the computer.

    I restarted the computer several times and I still have this problem. My family's other laptops with Windows 7 do not do this. Now, I have to leave the laptop lid open when I am downloading something that will take awhile because the wifi shuts off after a few moments when I close the lid.

    Has anyone else experienced this? Is there a way to fix this? I'm not sure if this is a Toshiba problem or Windows 8 problem. I'm tempted to return the laptop since this is very inconvenient.

    Thanks.

    I'm facing the same issue. Has anyone a new suggestion to fix it?

    7 people found this answer helpful.
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