247Techies, are they legitimate??

I was involved in the Microsoft scam recently, my computer was hacked and  when I went to Microsoft for support, 247Techies, were the group that I got.  I had some problems with them and I couldn't understand them. Are they legitimate?

Barb

Barkeo,

I would like to add to IJustHelping's observation.

quietman7 - MVP replied on January 27, 2017

Tech Support Scamming through u nsolicited phone calls, browser pop-ups and emails (aka Tech Support Scamming) from "so-called Support Techs" advising**"your computer is infected with malware"**, “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. More nefarious scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.

These are a more few examples.

• Fake Your computer is locked screenlocker...contact a Microsoft technician
• Microsoft Help Desk Tech Support Scam
• Microsoft Office Activation Wizard Tech Support Scam
• Windows has been blocked due to suspicious activity Tech Support Scam
• Your Windows has been Banned Scam
• 1-844-879-7840 Suspicious Activity Tech Support Scam

The scammer may claim to be affiliated with Microsoft or Windows Support. However, there have been reports of scammers claiming to be affiliated with major computer manufacturers such as Hewlett Packard, Lenovo and Dell, familiar security vendors like Symantec, Panda, McAfee, etc. and even popular ISPs.

Microsoft does not contact users via web page messages, phone or email and instruct them to call tech support to fix your computer.

For more information about how these scams work and resources to protect yourself from scams, please read Beware of Phony Emails & Tech Support Scams...there are suggestions near the bottom for dealing with scams and a list of security scanning tools to use in case the usual methods do not resolve the problem or you allowed remote access into your computer.

~